Claims Associate - Consumer

Job Description

Job Description

Duties:
Qualifications
Education & Licensing High school diploma or GED required. They do not need to be licensed.
One (1) year of general office experience or equivalent combination of education and experience required.
Claims industry experience preferred.
Candidates need to be quick decision makers and be able to work in fast paced environment.

Skills & Knowledge
Knowledge of first party property and casualty claim adjudication as applicable to line of business
Good oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Good organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Work Environment
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking

Skills:
Qualifications
Position: Claims Associate Consumer (VAIL Refund Specialist)
Start Date: 08/17/26
End Date: 03/27/27 for now, but continuously evaluated based on business need and performance

Additional Details:
Internet plan with Download speed: 25 MB/sec
Internet Upload speed: 8 MB/sec
Must be able to have computer plug directly into the router within their home.
Must not work over WIFI connection in their home regardless of upload or download speed.
The position is remote. We prefer they be on Eastern or Central time zone. No CA or NY hires please.
Equipment will be provided (desktop, monitors, keyboard, mouse, headset, cables) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment.
Must have high-speed, broadband internet service with the following speeds:

Training Schedule
Starting Monday August 17th, 2026
Monday through Friday
8:00 am-5:00 pm ET (assuming a 1-hour, unpaid lunch)
2-week training

After Training
Standard Hours of Operation: 8:00 am-5:00 pm ET (might be some flexibility on Refund Specialist start and end times, depending on performance)
8.5-hour total shift including a 30-minute, unpaid lunch (8-hour workday)
Rep will work their standard schedule Monday through Friday (40-hour workweek)

Pre Screening Questions
Have you ever worked in a high-volume, fast-paced claims processing environment before If yes, please provide some details of your experience (volume and type of claims worked, specific goals, responsibilities for review and documentation, etc.)
What experience do you have working from home
How comfortable are you using the elements of Microsoft Office and using multiple systems at once Can you give examples from your experience
What do you like/dislike about your current work environment
Have you worked with before Provide name of manager, duration, reason behind leaving

Education & Licensing High school diploma or GED required.
They do not need to be licensed.
One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred. Candidates need to be quick decision makers and be able to work in fast paced environment.

Education:
Education & Licensing High school diploma or GED required.

Schedule Notes :
Training Schedule Starting Monday August 17th, 2026 Monday through Friday 8:00 am-5:00 pm ET (assuming a 1-hour, unpaid lunch) 2-week training After Training Standard Hours of Operation: 8:00 am-5:00 pm ET (might be some flexibility on Refund Specialist start and end times, depending on performance) 8.5-hour total shift including a 30-minute, unpaid lunch (8-hour workday) Rep will work their standard schedule Monday through Friday (40-hour workweek)