Director of Facilities

Summary: The Facilities Director is responsible for the strategic direction and day-to-day management of Jewelers Mutual's facilities and facilities team. This role oversees maintenance, security, renovations, infrastructure improvements, budgeting, capital planning, and regulatory compliance to ensure facilities are safe, efficient, and aligned with business needs. The Facilities Director partners closely with employees, leaders, vendors, and contractors to plan, prioritize, and execute facility initiatives while maintaining high service standards and operational reliability.

Why Jewelers Mutual:

Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you'll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what's next

Join us and be part of a culture where you can make an impact while building your future.

What You'll Do:

• Lead the overall management of facilities operations, maintenance, security, and building systems to ensure safe, efficient, and reliable operation of Jewelers Mutual facilities and grounds.
• Develop and execute long-range facilities strategies, including capital planning, renovation projects, infrastructure improvements, space utilization, and workplace enhancements.
• Oversee preventative maintenance programs, facility inspections, operating permits, and regulatory compliance to maintain building integrity and adherence to applicable requirements.
• Direct security and emergency preparedness efforts, including building access controls, safety programs, emergency response procedures, drills, and critical infrastructure systems.
• Manage facility-related budgets, forecasts, and operating expenses, identifying opportunities to improve efficiency and optimize costs.
• Lead vendor selection, contract negotiations, and ongoing management of external service providers, ensuring quality service, regulatory compliance, and cost effectiveness.
• Oversee facility infrastructure and support services, including HVAC, electrical, plumbing, generator/UPS systems, custodial operations, waste management, recycling programs, and related building services.
• Manage facility renovation, refurbishment, relocation, and space planning projects, ensuring successful delivery within established timelines and budgets.
• Provide leadership and direction to facilities team members, including setting priorities, assigning work, developing staff, and ensuring a high standard of service and operational performance.
• Maintain facility-related records, contracts, inspections, certifications, and compliance documentation.
• Partner with business leaders, employees, vendors, and contractors to identify facility needs, prioritize initiatives, and deliver effective solutions that support organizational objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities

Carry out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What You'll Bring:
Minimum Qualifications

• Minimum of five (5) years of progressive facilities management experience, including leadership responsibility.
• Experience managing facility operations, maintenance programs, and building systems in a commercial environment.
• Experience leading renovation, refurbishment, infrastructure improvement, and capital projects.
• Experience developing and managing operating and capital budgets.
• Knowledge of applicable building codes, safety regulations, and regulatory compliance requirements.
• Ability to read and interpret building drawings, blueprints, and floor plans.
• Strong vendor management and contract negotiation experience.
• Excellent communication, problem-solving, and organizational skills. High school diploma or equivalent.
• High school diploma or equivalent required

Preferred Qualifications

• Associate's or bachelor's degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field.
• Professional certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar credential.
• Experience managing multi-building campuses or complex facilities environments.
• Experience overseeing security systems, emergency preparedness programs, and business continuity efforts.
• Knowledge of HVAC, electrical, plumbing, fire protection, and backup power systems.
• Experience with facilities management software, maintenance management systems (CMMS), and space planning tools.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture : Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified : Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting View email address on click.appcast.io.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.