Help Desk Specialist

Job Description

Job Description

Position Title: Help Desk Specialist

Position Overview:

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detail‑oriented IT professional with strong customer service skills and experience supporting secure DoD environments.

Position Responsibilities:

• Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. • Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. • Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. • Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. • Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. • Update and maintain SharePoint sites and web based tools. • Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. • Manage IT asset inventories, including equipment tracking, transfers, and turnins. • Support records management and routine administrative tasks that keep workflows organized and compliant.

Position Requirements:

• Minimum 3-5 years ' experience in IT help desk or system administration roles supporting defense or federal environments. • Hands‑on experience with configuration management, client systems support, and role‑based access control. • Strong understanding of DoD cybersecurity standards, including the Risk Management Framework (RMF) and DISA security requirements. • Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. • Proficiency with SharePoint administration, web content updates, and common collaboration tools. • Experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related secure‑network technologies.

Required Security Clearance:

• Top Secret (TS) with SCI eligibility

Required Certification(s):

• DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).

Preferred Skills:

• Additional certifications (Network+, A+, MSCA/MCSE) preferred.

Education:

• Bachelor's degree in IT, Cybersecurity, Computer Science, or related field; • OR Associate degree with 4 additional years of relevant experience; • OR 6+ years directly relevant DoD help desk/admin experience.

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.