Senior Wireless Sales Expert - Schenectady, NY

Overview At Consumer Cellular we are redefining retail. We’re on a mission to be the most beloved wireless company in the nation, focusing on meaningful work, relationships, and human service. As part of our retail team you won’t just sell phones and plans—you’ll build relationships, guide guests through decisions with patience and expertise, and create moments that turn first‑time visitors into lifelong customers. Responsibilities Brand Ambassador – represent our people‑first culture by creating a welcoming, comfortable store environment and delivering exceptional customer service with professionalism, positivity, and strong sales behaviors. Relationship Builder – connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance; focus on building loyalty, not just completing transactions. Product and Services Expert – confidently sell devices, plans, and services, consistently meeting or exceeding individual performance goals, simplifying technology into easy, real‑world conversations, and staying current on promotions and product knowledge. Store Key Support – as a senior team member, be trusted with opening and closing responsibilities, ensuring the store is secure, organized, and ready to serve guests; follow company processes and support a smooth, professional store experience during your shift. Qualifications High school diploma required. 1–2 years of retail keyholder experience preferred in a consultative, customer‑focused environment (wireless sales experience preferred). Ability to meet or exceed sales goals. Experience operating a POS system with strong attention to transaction accuracy. Proficiency with Microsoft Office (Word, Excel, PowerPoint). Flexible availability, including evenings and weekends. Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items. Ability to move around the store, assist customers and maneuver merchandise when necessary. Pay & Benefits The wage for this position is between $21.00 and $22.00 per hour, plus uncapped commission. This position is classified as modified full‑time, with a work schedule ranging from 30 to 39 hours per week, averaging about 35 hours per week. Minimum salary: $42,000; maximum salary: $47,250. Competitive base pay with potential for shift differential, overtime, and bonus pay. Medical insurance (98% company‑paid for full‑time employee only coverage). Dental and vision insurance (100% company‑paid for full‑time employee only coverage). 401(k) company match of 100% up to 6% of your pay. Discounted Consumer Cellular wireless phone plan for employees. Paid Time Off (PTO) available following a 30‑day waiting period. 6 company‑paid holidays plus 16 hours of floating holiday accrual per year. Flexible Spending Accounts for health care and dependent care expenses. Life and AD&D insurance equal to 1× annual earnings (100% company‑paid). Long‑term disability insurance (100% company‑paid). Employee Assistance Program (100% company‑paid). Education reimbursement. Employee rewards program. Accrue up to 40 hours in first year for hourly positions and up to 120 hours for salaried positions. Requirements Pre‑employment background check and drug screen is required. #J-18808-Ljbffr