Mobile Crisis Professional

Job Description

Job Description

Full-time position is eligible for $3,000 Sign-On Bonus!

Why ACS?

At Appalachian Community Services, crisis response is personal. Our Mobile Crisis Team plays a critical role in reducing unnecessary hospitalizations, supporting community safety, and ensuring individuals receive care with dignity and respect — exactly when and where they need it.

Bring Your Passion. Build Your Purpose.

When crisis hits, ACS shows up.

Appalachian Community Services is seeking a Qualified Professional – Mobile Crisis Assessor to join our 24/7 Mobile Crisis Management (MCM) Team serving Western North Carolina. This role is for assessors who thrive in fast-paced environments, think critically under pressure, and believe meaningful change happens in the moment .

You won't be behind a desk - you'll be in the community, stabilizing crises, supporting high-risk individuals, and helping people find a path forward when they need it most.

Available Shifts

• Full-Time (12-hour shifts):

  • 12:00 PM – 12:00 AM

  • 7:00 PM – 7:00 AM

• Part-Time: (not eligible for Sign-On Bonus)

  • 12:00 PM – 12:00 AM

Mobile Crisis services operate 24/7 , including nights, weekends, and holidays.

What You'll Do

• Respond to behavioral health crises in homes, community settings, hospitals, and public locations

• Complete comprehensive crisis assessments , including suicide and homicide risk evaluations

• Provide immediate crisis intervention, stabilization, and de-escalation

• Serve individuals of all ages and disabilities

• Support individuals experiencing severe and persistent mental illness and/or substance use disorders

• Manage high-risk, complex cases with elevated clinical and safety needs

• Collaborate with EMS, law enforcement, hospitals, and community partners

• Develop safety plans and determine appropriate dispositions and referrals

• Complete clinical documentation in accordance with Medicaid, state, and ACS standards

This position delivers Mobile Crisis Management services that are direct, time-limited, and available 24/7.

• Education:
  • A bachelor's degree in human services or related field
• Experience:
  • 1 year of experience providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24/7 response in emergent or urgent situations.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Advancement and Career Development Opportunities

Join a team dedicated to providing responsive, effective, and compassionate care to our communities. Together, we can make a difference—starting with you.

Equal Opportunity Employer: ncgCARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at View email address on ziprecruiter.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

EEO is the Law

EEO Supplement

E-Verify

Family Medical Leave

Pay Transparency

ncgCARE and all partner affiliates maintain a drug-free workplace.