First Class Server

Job Description

Job Description

Division/Department:   Food & Beverage

Job Title:  First Class Server

Reports To:  F&B Management

Type of position:  Non-Exempt / Hourly 

Employee Classification:  Seasonal

Location:  Bryson City, NC

Compensation: $10 hourly plus gratuities and commissions on Retail products sold

Job Summary:  To provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment. To serve food and beverage in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.

Essential Duties and Responsibilities:

• Checks with Manager on Duty (MOD) for daily numbers and objectives.
• Ensure that the service is, at all times performed, in a professional manner and to the style as specified by Food & Beverage Management.
• Responsible for entertaining and interacting with all passengers on board First class and Crown cars, including but not limited to Train Route History, Passenger Car History, Locomotive Power History
• Ensures that passenger car cleanliness standards are met.
• Ensure that retail products are promoted to all train passengers with an opportunity to make a purchase. 
• Required to complete proper car setup and supply levels.
• Provide food and drink service, including bar service, during the excursion to the standard of food and beverage management.
• To ensure that exceptional guest service is provided as far as reasonably possible.
• Comply with GSMR policy, procedures, and safety program including safety rules, operating rules, and participation in ongoing safety training/regular daily safety meetings. 
• Use of Point-of-Sale system (Square), and effective cash and credit/debit card handling.
• Adhere to company service standards, procedures, and policies; while maintaining a clean and sanitary environment in compliance with all local, state, and federal health codes. 
• Clear tables and seating areas within the cars, including but not limited to bussing tables and plates. Assistance provided when needed.
• Responsible for completing opening and closing side work and daily beautification.
• Assist in putting away vendor deliveries, café set up and break down, inventory, and daily PAR checklists.
• Other duties as assigned by Food & Beverage Management and/or GSMR senior management.
• Assist guests with use of QR codes for alcohol menu and comment cards.
• Attend ABC and any other require trainings.

Work Environment:

• Able to work long days may require prolonged standing and lifting of objects up to 50lbs. 
• Able to complete tasks in multiple levels of service aboard the train. 
• Able to work with many types of personalities and able to work out problems and resolve conflicts.
• Able to work in all types of weather including temperatures of 0 to 100 degrees, as well as rain, shine, or snow.

Education, Skill, and Work Experience Requirements:

• High School Diploma or equivalent.
• Ability to communicate effectively in both written and spoken English.
• Must be self-motivated and disciplined.
• Must be at least 21 years of age to apply.
• Must meet weekly/monthly retail sales goals. 
• Minimum of one-year customer service experience which includes cash handling.
• Good balance/equilibrium: walk on moving trains.
• Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.
• Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
• Available to work weekends and holidays.
• Must be able to constantly improve and adapt to changes easily.
• Must have a professional appearance with good personal hygiene.
• Must pass a pre-employment background check.
• Able to maintain dependable work attendance and flexibility with assigned work schedules.

The Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage.

Company Description

The Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage.