Technical Writer

Mid-Level Technical Writer MetaPhase is currently supporting a public sector client within the U.S. Department of Homeland Security through the management of a Division's high-level operations. Primary responsibilities include technical writing, project management, communications development, and process improvement as well as reporting and presentation development in the form of PowerPoint, white papers, etc. MetaPhase is seeking a mid-level Technical Writer to provide communications, process improvement, operations management, project and program management, analysis, and reporting support. This position is a mid-level role with growth and development opportunities. Basic Qualifications (Required) Minimum of 4 years' experience working with organizations on administrative and communications teams Experience with Business Operations teams and functions is desired, particularly related to audits and internal controls Excellent written acumen, stakeholder engagement, and verbal communication skills Ability to deliver high quality documentation with strict attention to detail Aptitude for creativity, innovation, analysis, process improvement, and problem-solving Innate ability to convey complex concepts simplistically via Microsoft Office Suite products (such as Word, PowerPoint, Excel, and Visio) Familiarity with SharePoint Current U.S. Customs and Border Protection (CBP) Public Trust clearance desired U.S. Citizenship required (no exceptions) Essential Responsibilities Perform a full range of administrative, operations, and support functions within established deadlines Participate in task management workstream for client ranging from system management, language refinement and drafting, consolidation, coordination, and reporting Lead or support process documentation and improvement efforts including evaluating the current state, identifying and prioritizing areas for improvement, and working with stakeholders to develop, document, implement, and sustain new processes and procedures Proactively engage with stakeholders to identify challenges, recommend solutions, create value, integrate diverse perspectives, and manage expectations Translate complex concepts and solutions into deliverables ranging from standard operating procedures, project management plans, and other guidance documents to PowerPoint presentations, one-pagers, newsletters, emails, checklists, and other communication materials Apply strong communication skills to build relationships, connect people, and support team members Work Location Indianapolis, IN or Washington, D.C. (hybrid schedule with telework and in-office requirements) Travel Infrequent (less than 10%) Education Level Minimum Bachelor's degree in political science, business administration, public policy, public affairs, communications, English, journalism, creative writing, or a related field Clearance Level This position requires a CBP Public Trust clearance. U.S. Citizenship is also required. Compensation Compensation decisions are dependent of the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,000 - $ 80,000 About MetaPhase Consulting MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team: Fastest Growing Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023, 2024, 2025 Washington Technology Fast 50 Award - 2020, 2021 Financial Times America's Fastest Growing Companies – 2021, 2022, 2023, 2025, 2026 Best Places to Work USA TODAY Top Workplaces – 2022, 2023, 2024, 2025 Washington Post Best Places to Work – 2022, 2023, 2024, 2025 Washington's Business Journal's Best Places to Work – 2021, 2022 Virginia Businesses Best Place to Work – 2021, 2022, 2023, 2024, 2025 Northern Virginia Technology Council Top 100 Technology Firms – 2020 Company & Individual Awards 2021, 2023, 2024, 2025 Moxie Award Finalist 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue) 2022 FedHealth IT and G2XChange Women in in Leadership Awards – Beth Angerman 2022 George Mason University Prominent Patriots in Business – Fred Costa 2022 TiE DC Capital ELITE Award 2023, 2024, 2025 Elev8 Engage GovCon Finalist 2023, 2024 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million 2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist 2024 Consulting Magazine Tech Innovator 2025 Northern Virginia Technology Council Tech100 Company 2026 FORUM Innovation Awards – ChallengeAI by Brian Funk (CTO) 2026 FORUM Disruptive Tech Change Agent – Brian Funk (CTO) 2026 Orange Slices Elev8[X] Finalist MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law. MetaPhase Consulting