Staffing Coordinator/Office Manager

JOB DESCRIPTION:

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Onboard and train new caregivers while ensuring all required documentation is completed.
• Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure all shifts are properly staffed and covered.
• Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
• Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
• Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
• Conduct client intake by gathering demographic, medical, treatment, and service information.
• Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
• Communicate with referral sources and coordinate the transition of clients into home health services.
• Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
• Participate in client outreach, cold calling, marketing, and business-development activities.
• Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
• Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
• Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.

QUALIFICATIONS:

• High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
• Knowledge and skills needed to successfully perform the job.
• Good typing skills with the required typing speed.
• Good writing skills, demonstrated through a basic writing test.
• Strong customer service skills.
• Good scheduling and organizational skills.
• Ability to build and maintain positive working relationships.
• Ability to recognize and resolve conflicts effectively.
• Good critical-thinking and problem-solving skills.

*MUST BE LOCATED IN RALEIGH

*PAY IS NEGOTIABLE.