RESIDENT SERVICE COORDINATOR

Resident Service Coordinator

NOW HIRING IN MECHANICSBURG, PA!

A prestigious Property Management Company has a rare opportunity for a motivated individual looking to join a growing company as an employee owner. We are currently searching for one full-time Resident Service Coordinator to join our team in Mechanicsburg, PA. This position will serve as the customer service specialist for multiple conventional apartment communities in the area. When you join PMI, you are joining a stable and growing employee-owned management company at the forefront of the real estate industry that has been in business for over 55 years.

Rate: Depending on experience and position.

Hours: Monday through Friday, 8:00 am -5:00 pm.

Benefits:

• We are an EMPLOYEE-OWNED COMPANY! Earn company stock at no cost to you.
• 401(k) with employer match.
• Medical/Dental/Vision insurances.
• Short term and Long-Term Disability options (some company paid!).
• Generous PTO.
• Paid Holidays.
• Employee bonus referral program.
• Advancement opportunities.

Role and Responsibilities:

• Serves as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
• Answers and routes incoming phone calls, emails, and walk-in inquiries promptly, greeting guests in a manner that creates a positive and lasting first impression of the community.
• Supports leasing operations by assisting with apartment and community tours, presenting homes and amenities in a polished, knowledgeable manner that highlights features, benefits, and value while maintaining strict compliance with Fair Housing laws.
• Assists with processing rental applications, including collecting required documentation, running background and credit checks, and preparing lease paperwork in accordance with resident selection criteria, company policy, and regulatory requirements.
• Performs routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
• Assists with organizing, promoting, and communicating community events and activities as directed, supporting resident engagement in a community setting.

Requirements:

• Proficiency in Microsoft Office Suite.
• Excellent customer service and sales skills.
• Ability to work under pressure and meet deadlines.
• Valid PA Drivers License and reliable, insured transportation.
• High School Diploma/GED.