Bilingual Medical Assistant (MA) - Tucson

Job Description

Job Description

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Job Summary:

The Medical Assistant is a vital healthcare professional responsible for performing a wide range of administrative and clinical tasks to support healthcare providers in delivering high-quality patient care. They work in various healthcare settings, such as hospitals, clinics, physician's offices, and outpatient care centers. This role is based on-site in Tucson Clinic.

Bilingual Spanish / English (written and spoken) is required for this position. 

Title: Medical Assistant

Status: Full-time; Hourly, Non-exempt

Compensation: $21.00 - $25.00 per hour; depending on experience (specialty, clinic volume, front & back office preferred)

Essential job functions/duties

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions

• Identify patient service requirements by establishing rapport with the patient and others. Exhibit knowledge of growth, development, and appropriate communication. Ability to assess, provide and interpret specific data.
• Promote collaboration within the facility to improve patient access and patient outcomes to increase the efficiency of the team.
• Assists with orientation and training of new team members.
• Ensure patient flowsheet/check-out sheet is completed for each patient visit.
• Conduct fibroscans, in preparation for providers examination. Implement provider orders promptly and with accuracy.
• Maintain documentation of patient care services by scanning and completing patient and department records in accordance with established policies and procedures.
• Document procedures, medication, delivery of care and pertinent information regarding care inside the EMR and 340B tracker.
• Assist with 340B medication prior authorization by entering a task inside the EMR.
• Educate patient on medications and directions for use. Support patients and providers in the medication refill process. Notify patients with specialty pharmacy information, prior authorization process and any delays in processing order.
• Answer telephone calls and take messages for the provider and/or return telephone calls to patients, documenting all patient interaction in the patient electronic medical record.
• Facilitates any patient reports and deliver's them to the provider. Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers.
• Process outgoing referrals: send medical records and ensure "Referred To" provider has all necessary documents to schedule patient.
• If required or necessary, make appointment for the patient for diagnostic procedures and/or with a specialist.
• Act as a liaison with the providers, other medical offices, and hospitals.
• Cleans and prepares rooms between procedures and restock supplies.
• Completes patient care requirements by performing tests and completing other tasks as assigned, i.e., set up rooms, place patient in room, takes patient's vital signs, height, weight, etc. and records them in the cart, prepares patient for examination by the provider.
• Maintain medical supply inventory by anticipating needed supplies. Keeps rooms stocked with adequate medical supplies, ensuring that all medical supplies items are within the expire date.

Additional Responsibilities:

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks.
• Performs all other related duties as assigned or requested by the Practice Administrator and Team Supervisor
• Designee or MA to float as needed to accommodate patient and provider needs and rotate positions within ALH clinics as requested by immediate supervisor.
• Accountability- Role Model, mission, vision and shared values.
• Customer Focus: Has a clear understanding of internal customer's needs, preferences, timelines, and decision-making criteria.
• Teamwork - If someone needs help, help them
• Initiative – Be innovative, apply fresh ideas and continuously improve how you do your work.
• Confidentiality – Maintains strict confidentiality and respect the privacy of others.
• Ethical – Demonstrate consideration and appreciation for co-workers and customer.
• Respect – Demonstrate – consideration and appreciation for co-workers and customer.
• Other responsibilities to be communicated by supervisor.

Knowledge, Skills and Abilities (Required):

• Proven working experience as a medical assistant or medical secretary
• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software

Education/Training Required:

• Degree/Certification in Medical Assisting
• One (1) year of e-Clinical Works (eCW) or EHR system experience preferred
• 3 to 5+ years of Front and back MA office experience required
• Bilingual Spanish / English (written and spoken) required

Benefits & Perks:

• Health, Dental, Vision (with HSA plans and employer contribution)
• 2 weeks PTO
• 5 days Sick Time
• 7 Company holidays + 2 Half-days
• 401K with company match
• Short & Long Term Disability
• Educational Assistance
• Shared company vehicles for required travel

Travel Requirements:

• Some inter-office travel may be required with the use of a company vehicle or mileage reimbursement.

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. 

Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent or forceful inquires may also be blocked across our network at the domain level as spam. Thank you for your understanding.