Guest Service Agent
$31.48 - $35.41 per hourRwnewyork
- # Guest Service AgentApplylocations: Resorts World New Yorktime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: September 30, 2026 (30+ days left to apply)job requisition id: JR-03248# **Job Responsibilities**The **Guest Services Agen****t** at Resort World New York City must assume a pivotal role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the guest service agent’s demeanor must be reflective, at all times, of the highest standards of professionalism. A consistently positive attitude, knowledge of all facets of the operation and attention to detail are traits which our agents are required to have.**License Level:** This is a non-gaming position.**Essential Duties*** Maintain standards of a 5-star service.* Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.* Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.* Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.* Communicates with guest’s/guest relations.* Handles complaints and angry guests.* Presents any messages or packages.* Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.* Follow-up calls to the guest’s room to ensure satisfaction.* Checks guests in and out of the Hotel.* Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest’s stay.* Aids in arranging transportation.* Ensures that the guest is happy and departs satisfied.* Thanks the guest for staying with us and offering an expression of a return visit.* Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.* Handles assigned bank properly and performs account postings.* Performs other tasks as assigned.**Core Competencies*** Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive* Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success* Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations* Demonstrates the courage and initiative to present new ideas and perspective to create positive results* Exhibits respectful consideration of viewpoints, situations and others* Puts the guest at the forefront of every decision**Work/Educational Experience*** Must be 21 years or older* High school diploma. GED, or relevant experience* Prior experience in guest service preferred.* Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission**Essential Requirements**To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Good communication skills.* Attention to detail and organizational skills.* Guest service oriented.* Ability to function in a noisy, hectic and crowed environment.* Ability to handle numerous duties simultaneously.* Flexible to work schedules.* Willing to work as a team member.* Comfortable interacting and engaging in conversation.* Ability to do multiple tasks.* Patience.* Can adapt under stress, flexible.* Utilize good common sense.***Physical and Mental Demands:***The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty (20) pounds, and prolonged sitting during the shift.***Language Skills:***Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.***Mathematical Skills & Reasoning Ability:***Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.**Work Environment**The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.* Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.**Pay Transparency:** $31.48 - $35.41NOTE: This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization. This position will require a non-gaming registration.
- J-18808-Ljbffr Rwnewyork
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in New York, NY vacancy
- ...Stonebridge Hospitality Management - - Responsibilities: Greet and register guests upon arrival; Manage check-in and check-out procedures; Maintain guest records in property management system; Process payments and balance cash transactions; Coordinate with housekeeping...Suggested
Stonebridge Hospitality Management
New York, NY5 days ago - Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities include: Greeting and...SuggestedFlexible hoursShift work
- ...Guest Service Agent The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk...SuggestedWork at officeShift work
- ...Guest Service Agent Opportunity Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your...SuggestedDaily paidFull timePart timeImmediate startShift work
- ...RECEPTION – Guest Service Agent Coco’s at Colette | Private Members Club | Fifth Avenue, New York City The Guest Service Agent at Coco’s is an experienced and highly collaborative individual that supports the daily leadership of refined service levels within...SuggestedFull timeWork at office
Coco's
New York, NY10 days ago - Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according...Daily paidFull timeImmediate startShift work
$24 per hour
...LUMA Hotel Times Square Front Desk Agent SALARY RANGE: $24.00/hour WHAT WE OFFER Medical... ...independent, illuminated choice for our guests. We refer to our employees as Talent as... ...genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that...Temporary workFlexible hours- ...opportunities Lively atmosphere Company perks On-the-job training Safe work environment International workforce Free parking Guest Service Agent (Host) The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create...Full timePart timeNight shiftWeekend work
$31.48 - $35.41 per hour
Job ResponsibilitiesThe Guest Services Agent at Resort World New York City must assume a pivotal role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature...Flexible hoursShift work- ## Guest Service AgentApplylocations: SpringHill Suites - Fredericatime type: Part timeposted on: Posted Yesterdayjob requisition id: R003... ...6# **City, State:**Frederica, Delaware**Title:**Guest Service Agent**Location:** *City, State***FLSA:***Exempt/Non-Exempt***Status...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursShift workAfternoon shift
$19 - $21 per hour
...Guest Service Agent La Quinta NYC Central Park - New York, NY 10023 Overview Salary Range $19.00 - $21.00 Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Description Position Summary Check-in and check-out guests and respond to inquiries...Full timeLocal areaShift workNight shift- AKA Times Square is looking for a Guest Services Agent to serve as our guests and residents first point of contact and manage all aspects of their accommodation. The Guest Services Agent responsibilities include registering residents, managing reservations and providing...Work experience placementRelocationFlexible hoursShift workNight shift
$45.76k - $48.4k
...of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to... ...superior experiences for our clients and our teams. The Guest Service Agent (GSA) is responsible for delivering an exceptional client experience...Daily paidFull timeTemporary workLocal area- Stonebridge Hospitality Management - - Responsibilities: Operate front desk and check guests in/out; Process reservations and payments; Answer calls and route messages; Coordinate with housekeeping on room status; Resolve guest complaints Stonebridge Hospitality Management
$18 - $20 per hour
Guest Services Officer Chelsea - New York, NY 10011 Overview Salary Range $18.00 - $20.00 Hourly Description About Chelsea Piers: At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent...Hourly paySeasonal work- HHM Hotels - - Responsibilities: Greet and assist guests at front desk; Register guests and assign rooms; Process payments and balances; Handle reservations and inquiries; Respond to guest requests and resolve complaints HHM Hotels
- ...Job Description Job Description Guest Service Agent- SpringHill Suites Times Square SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every...Local areaImmediate startAll shiftsFlexible hoursShift workNight shiftWeekend work
New York Manhattan Times Square
New York, NY3 days ago $23 per hour
...Job Description Job Description GUEST SERVICE AGENT INNSiDE MELIA New York “The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the...Hourly payRelocation packageFlexible hoursShift workDay shiftAfternoon shiftInnside New York
New York, NY4 days ago- ...Job Description Job Description Check guests in and out of rooms; ensure that all guest information is accurate and up to date Handle all guest payment for charges incurred; correct guest bills as needed Prepare audit accurately at end of shift Maintain an...Shift work
Triumph Hotels
New York, NY11 days ago $23 - $25 per hour
...Job Description Job Description Position Title: Lobby Guest Service Agent Goldman NYC Pay 5 Salary: $23-$25/hr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee...For contractorsLocal areaRemote workFlexible hoursRapport
New York, NY15 days ago- ...Job Description Job Description Midsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both...
The Pod Hotels
New York, NY12 days ago $20 - $24 per hour
Position Overview Title: Guest Service Agent / Night Auditor Location: New York, NY Pay: $20.00-$24.00 per hour; Full‑time; Non‑Exempt (FLSA) Job Summary The Guest Service Agent is responsible for ensuring smooth check‑in and check‑out procedures, maintaining accurate guest...Hourly payFull timeWork at officeFlexible hoursShift workNight shiftAfternoon shift$20 - $24 per hour
...Guest Service Agent/Night Auditor Location: New York, New York Pay Range: $20.00 - $24.00 per hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding...Hourly payWork at officeFlexible hoursShift workNight shiftAfternoon shift$20 per hour
...venues across the United States. For additional information, visit Who are you? Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not...Hourly payLive Nation Entertainment
New York, NY5 days ago$32.48 - $33.98 per hour
...Job Title Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaShift workMarriott International Inc
New York, NY5 days ago$32.48 - $33.98 per hour
...Additional Information Job Number 26126085 Job Category Rooms & Guest Services Operations Location 1567 Broadway, NEW YORK NY 10036, United States VIEW ON MAP ( Schedule Full Time Located Remotely? N Position Type Non-Management Pay Range: $32...Hourly payFull timeLocal areaRemote workShift workMarriott
New York, NY3 days ago$23 per hour
...Title Location: City House or Traver's Island City House Base Pay: $23.00 - $23.00 / Hour Industry: Hospitality, Customer Service Employee Type: Reg Full Time Required Degree: High school Manage Others: No Contact Information Name: Denise Lacen...Full time$58.63k - $75.37k
...compensation at the time of posting. Position Summary Under the direct supervision of the Assistant Managers of Guest Services for Columbia Housing, the Guest Service Representative is responsible for working as part of the Hospitality Desk team to...Temporary workFor contractorsLocal areaImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shiftColumbia University in the City of New York
New York, NY2 days ago- ...A premier hotel in New York City is seeking a Front Office Ambassador to provide exceptional guest service by checking in and out guests, managing reservations, and handling inquiries. The ideal candidate will possess strong communication skills, an outgoing personality...Work at office
Renaissance Harlem
New York, NY4 days ago - ...LLC is seeking a friendly receptionist/concierge to join our automotive center. You will greet guests, answer calls, schedule appointments, and provide general customer service throughout visits. The ideal candidate has strong communication skills, a cheerful disposition...
HOUSTON CLASSIC CARPORT LLC
New York, NY2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches
- hotel guest service agent New York, NY
- hotel concierge New York, NY
- guest service support expert New York, NY
- guest service ambassador New York, NY
- guest service New York, NY
- guest services associate New York, NY
- guest services representative
- hotel guest service agent
- hotel concierge
- guest services agent winter seasonal