Learning & Development Specialist (76423)

Job Level: Experienced Location: 26 Forest St Operations – Marlborough, MA 01752 Position Type: Full Time Salary Range: $24.75 - $32.00 hourly Job Category: Human Resources Title: Learning and Development Specialist FLSA Status: Non-Exempt Employment Status: Full Time Department: Learning and Development Location: Operations Center / Flexible / Hybrid Work Model Eligible Reports To: VP, Director of Human Resources SUMMARY Reporting to the VP, Director of Human Resources and Learning and Development Director, you will play a critical role in facilitating and assisting with building programs centered on employee growth, with a focus on superior customer service. You will facilitate, lead, and deliver a variety of training programs and manage the associated administrative tasks. It is expected that the Learning and Development Specialist will assist with projects that affect various departments and the bank and act as a resource for other team members. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals. After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per‑week/month on site. Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers. ESSENTIAL DUTIES AND RESPONSIBILITIES Work collaboratively with key business partners to facilitate, lead, and deliver a variety of training programs applicable to new hire onboarding, cross‑training, refresher training, and developmental training. Provide feedback to managers regarding trainee progress and make recommendations based on progress to that point in the training program. Administer skills and knowledge assessments to determine ongoing training needs. Assist in the creation and maintenance of eLearning programs, training materials and reference tools. Assist in the analysis of training needs; the development and implementation of training courses and programs; and the evaluation of training effectiveness. Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements. Lead and facilitate learning in one‑on‑one, classroom, and virtual session settings. Perform training administration tasks: scheduling, tracking, evaluating, and reporting to management. Advise managers on learning opportunities and suggest on‑the‑job developmental opportunities. Assist in the authoring of procedural documents. Create and maintain comprehensive training records for each employee. Coach and mentor new hire employees during the training period. Maintain a training and development library for all employees. GENERAL RESPONSIBILITIES Effectively use tools and systems to be able to self‑manage, organize, and complete work independently, proactively recognizing potential obstacles and resolving them before they become an issue, managing deadlines, creating action plans when not on track, and enabling job functions to happen with minimal oversight while meeting conditions of satisfaction. Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures. Adhere to all company policies, consistently demonstrating core values and service standards. Promote and enhance the corporate culture and foster the development and implementation of organizational vision, policies, and guidelines. Regular and consistent attendance is required to ensure the high standard of customer service. Maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies, as well as attending all required training sessions and completing all required online training courses. Other duties as assigned, performing similar or related work as directed, required, or as the situation dictates. SKILLS REQUIRED High School diploma or equivalent. One‑year related banking experience, banking courses and/or related work experience preferably in a Branch or Operations environment. General understanding and knowledge of financial institution departments. Knowledge of financial institution operating policies and procedures, banking regulations (state and federal). Prior training experience desired. Experience with learning technology desired. Good working knowledge of data processing systems such as COCC and customer relationship management programs such as Salesforce preferred. Proficient in Microsoft365 Suite products including, but not limited to, Excel, Word, Outlook, Teams, and SharePoint. Ability to multi‑task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast‑paced environment while maintaining attention to detail. A curious mindset that allows you to constantly learn and challenge the status quo. Solid understanding and application of administrative activities with an understanding of office procedures and ability to operate standard office equipment. Means and mode to travel to any of Main Street Bank’s locations as needed on a regular basis. LEVEL OF RESPONSIBILITY The work is both routine and non‑routine, relying on prior directly related experience and specific bank policies and procedures. Work is done with guidance and supervision; assignments are carried out independently across all staff levels with proprietary information. EQUIPMENT REQUIRED Smart Phone – To enable the MFA (Multi‑Factor Authentication) facilitating access to MSB systems. HYBRID/REMOTE ENVIRONMENT Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls. You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls. COMPETENCIES Excellent communication skills (written, verbal). Highly detailed, organized, and professional. Project management. Multi‑task and organize work independently. Ability to embrace change with a positive approach. Generate new ideas, encourage innovation, and solve problems creatively. Responsive to inquiries and requests within bank timeframes. Accurate attention to detail. Relationship builder – Develops and maintains relationships with officers, employees, and external contacts and maintains alignment with core values, vision, strategy, and goals. Computer technology savvy – Utilize technology/systems to improve work processes and use a range of technology to solve problems. LANGUAGE / COGNITIVE SKILLS The work requires frequent communication with employees at all levels throughout the organization about job knowledge and bank projects; effective judgment, discretion, and documentation are essential. The preferred language is English. Speak and effectively present/communicate information and respond to questions from employees, managers, and vendors. Define problems, collect data, establish facts, and draw valid conclusions. Read, analyze, and interpret a variety of documents such as product/system information, bank communications, and bank policies and procedures. WORKING CONDITIONS AND PHYSICAL EFFORT The physical and work environment demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands / Efforts Occasionally lift and/or move up to 25 pounds (e.g., files). Regularly required to remain in a stationary position 25% of the time. Regularly operate/drive a vehicle 25% of the time – Daily local travel for bank purposes or on behalf of the bank (e.g., delivering on‑site trainings). Mental & Visual Demands Regularly operate a computer for extended periods of time. Specific vision abilities may be required, including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Regular use of office productivity machinery (e.g., calculator, copy machine, fax machine, computer printer). Work Environment and Hazards Regularly move throughout the bank to access resources and individuals. Regular local travel for bank purposes or on behalf of the bank (e.g., delivering training). The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening, and/or weekend hours. It is a general office environment where the noise level is moderate. AMERICANS WITH DISABILITIES ACT Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. We will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. EQUAL OPPORTUNITY EMPLOYER STATEMENT Main Street Bank is an Equal Opportunity Employer. We are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity. ADDITIONAL EEO STATEMENTS Applicant Notice: The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be ‘at‑will’ and may be terminated at any time, for any reason, by the applicant or Main Street Bank. Massachusetts Law – It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Massachusetts General Laws c.151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non‑medical purpose. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. #J-18808-Ljbffr Main Street Bank