Sales & Customer Service Specialist

Job Description Job Description Customer Problem Solver & Sales – eCommerce – Small-Engine Machinery & Appliances
FactoryPure is a 22-person online retail business focused on small-engine machinery and appliances, including generators, pressure washers, tankless water heaters, and other categories. We are one of the fastest-growing eCommerce companies in the country, consistently appearing on the Inc5000 and Financial Times lists and featured in San Antonio Business Journal.
We are a fast growing company offering profit share incentives on sales from day 1.
The role is not like a call center environment; we trust our team members to use their judgment to solve problems, and we need someone who thrives for a fast pace and can be responsible for organizing themselves and getting answers when encountering something new.
This position is on-site in our brand new office location near 1604 & Judson.
Duties include:
Answering phone and email inquiries
Arranging and tracking returns and refunds
Resolving shipping and logistics issues
Uploading product data and descriptions to our catalog
Becoming familiar with the backend of Shopify (training will be provided)
This is a collaborative effort where you will have to engage with customers and communicate internally with the team to solve problems and get the information you need.
Logistics and Compensation:
Monday - Friday during regular business hours (typically 8am-4am or 9am-5pm)
Office near 1604 & Judson
$17-19 per hour plus profit share on sales (total for current reps ranges from $24-$30+ per hour)
Paid vacation time, paid holidays, paid sick time, and monthly health insurance/healthcare expense reimbursements
Eligibility for spot bonuses and profit share based on performance
Casual office environment, beer/wine permitted
Coffee is probably the highest quality you will find
Qualifications:
Excellent communication skills
Ability to self-organize and juggle many cases and products at once
Patience and a thick skin to deal with upset customers when things go wrong
Preferably, an interest in the kinds of products we sell
Strong computer literacy - Google Sheets, Excel, Gmail
Spanish proficiency is a plus
Job Type: Full-time
Salary: $24.00 - $30.00 per hour (including profit share)
Benefits:
Dental Insurance
Health insurance
Paid time off
Vision insurance

Shift:
8 hour shift
Day shift

Weekly day range:
Monday to Friday