Customer Service Representative

Customer Service Representative

Our client is building out a centralized Contact Center and is seeking 10 Customer Service Representatives to join their growing team. This group is transitioning from decentralized office-based support into a unified, high-performing contact center environment, creating strong opportunities for long-term growth and stability. This is a fully remote, contract-to-hire opportunity (3-month contract) with the potential for permanent conversion based on performance.

Hours: 8:00 AM 6:00 PM EST (shifts assigned within this window) Location: Fully remote (expanding to support West Coast operations)

Responsibilities

• Provide high-quality customer service support to claimants, providers, and other stakeholders via inbound and outbound calls
• Handle a high volume of telephonic inquiries (70+ a day) with professionalism, efficiency, and accuracy
• Document and update customer information in internal systems (including CareMC and other proprietary tools)
• Utilize active listening skills to understand customer needs and ensure clear communication
• Resolve customer issues during the first interaction whenever possible (first call resolution)
• Promote available self-service tools and resources to enhance customer experience
• Maintain adherence to attendance, quality, and productivity expectations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.