Customer Service Representative CES
$23 - $25 per hourEast Coast Warehouse
Customer Service Representative CES
Customer Service Representatives support daily transportation operations by processing driver transactions, verifying documentation and payments, and ensuring accurate paperwork. Welcome and assist drivers at the service window. Review and verify required driver and shipment documentation. Confirm all required payments have been received. Advise drivers of outstanding charges and direct them through the approved payment process when necessary. Update payment in internal system. Invoice container once driver is processed. Communicate with customers, drivers, and operations regarding documentation, payment status. Resolve documentation discrepancies by coordinating with the appropriate internal departments. Answer incoming phone calls and emails in a professional and timely manner. Perform general administrative duties and provide operational support as assigned.
Customer service or administrative experience preferred. Strong attention to detail and organizational skills. Excellent communication and problem-solving abilities. Ability to multitask in a fast-paced environment. Proficiency in Microsoft Outlook, Word, and Excel. Accurate data entry and basic computer skills. Ability to learn new software quickly. Professional, dependable, and team-oriented. Responsible for data entry into Safeway's Transportation Management System (Trinium). Responsible for daily customer communication related to US Customs exam container moves. Responsible to ensure no cargo is released prior to clearance of US Customs holds. Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers. Works directly with customer on obstacles that can arise due to terminal related delays and issues. Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email. Check driver documents for container and LCL pick ups at the CES. Check system to ensure cargo is released/charges paid/freight release present. Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers. Communicate with SSL to resolve any issues. Pay: $23.00 - $25.00.
Full-Time/Part-Time - Full-Time
Shift - Days
Salary - $20/hour
Division - East Coast CES of Maryland Inc
East Coast Warehouse$20 per hour
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