Front Desk Supervisor

As a Front Desk Supervisor at Renaissance Birmingham Ross Bridge, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property. Key Responsibilities Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service. Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction. Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups). Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail. Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations. Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times. Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status. Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction. As a Part Of The PCH Hotels & Resorts Portfolio, Ross Bridge Part-time Associates Enjoy a Wide Array Of Perks And Discounts, Including Hotel, F&B, golf, and retail discounts throughout the company properties Worldwide travel discounts through Marriott Tuition reimbursement to continue your education or professional development And much more! Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul" #J-18808-Ljbffr Renaissance Ross Bridge Golf Resort and Spa