Assistant General Manager

Benefits:

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Job Title: KidStrong Assistant General Manager

Center:

Reports To:

KidStrong Assistant General Managers (AGM) are the second in command when it comes to the center. It’s the responsibility of the AGM to work closely with the General Manager (GM) on fostering a culture of learning and development for both their coaches and the families that attend the center. The AGM is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to partner with the GM to drive the business of the center, develop and train their coaching team, build the culture of their center, and to uphold the KidStrong brand.

RESPONSIBILITIES:

CENTER OPERATIONS

Take pride in your center and understand that everything starts with team.

Understand the center’s key KPIs and financials to make informed and responsible business decisions.

Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.

Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.

Daily, Weekly, and Monthly cleaning and maintenance of the center

The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.

Set and communicate any Coach schedules using appropriate scheduling and communication platforms.

Schedule, sell, and staff KidStrong events, such as camps and parties, to maximize center profitability.

SALES

Maintain flawless lead management by conducting call drives to new and existing leads.

Finalize sales and bookings generated through online self-sign-up flow.

Source and attend local events to increase brand awareness.

Drive sales through sales conversion in the center.

Respond and follow through in a timely manner with all AD requests and client/lead requests.

LEADERSHIP

Readily answers the question: What is KidStrong?

Foster a coaching culture - see something, say something and lead by example.

Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.

Achieve all required certifications.

Support recruiting, onboarding, managing, training, and evaluating Coaches.

Manage and support the ongoing professional development of staff through Lighthouse.

Strong communicator who communicates professionally verbally and in writing using approved AI tools to assist with professional writing.

Be results driven, a community builder, and emotionally balanced.

Attend bi-weekly meetings with AD.

Make customers happy.

COACHING

Coach students by delivering an evolving, age-appropriate curriculum that focuses on Brain, Physical, and Character development.

Understand the “why” behind the KidStrong curriculum.

Deliver amazing classes: Demonstrate and manage the implementation of various programming and curriculum elements.

Use the KS Coaches App to record data and provide data (attendance, awards, etc.).

Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.

Must be comfortable physically working with kids of varying abilities to ensure proper technique and safety.

Be passionate, a performer, mentor, teacher, and have a command presence.

SKILLS/QUALIFICATIONS

Passion for working with children is non-negotiable.

Very professional, humble, and coachable.

Enthusiastic and engaging communicator: Outwardly comfortable speaking in front of strangers and members, and to parents/guardians regarding a variety of topics.

Coaching background with experience working with or coaching kids ages 11 years old and younger preferred but not required.

Ability to operate with high energy, have fun, and enjoy the job.

Prior experience as a pediatric OT/PT is a plus but not required.

Previous experience in management is preferred but not required.

Practical work experience with Google and Microsoft platforms.

Previous experience with systems and platforms such as GloFox, Lighthouse, CareerPlug, and Gusto is preferred but not required.

Intermediate knowledge of physiology, exercise techniques, and body mechanics.

CPR certified.

Sphere of Interaction

This position will not have any direct reports. The AGM will assist the GM in supervising all Coaches and the Lead Coach. The AGM will work closely with center team members and families. This position will also interact with the AD and KidStrong, Inc. HQ team members as directed by the AD.

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

Establishes and holds high standards.

Natural Leader

Creates and embodies KidStrong culture.

Takes initiative.

Leads by Example

Sets tone through actions.

Passionate

Stays focused on the KidStrong goals.

Goal-oriented and high-performing.

Command Presence

Upholds KidStrong Values; creates a vision for others.

Teacher

Communicate and ensure the transfer of knowledge.

Professional

Approaches others in a tactful manner.

Reacts well under pressure.

Treat others with respect and consideration.

Accepts responsibility for own actions.

Follows through on commitments.

Performer

Engaging, Fun, Likable.

High Energy, Clear & Easy to Understand.

Mentor

Develops and nurtures relationships

Focuses on developing self and others

Planning/Organizing

Prioritizes and plans work activities; Develops realistic action plans.

Sets goals and objectives

Uses time efficiently

Plans for additional resources

Organizes or schedules other people and their tasks

Oral Communication

Speaks clearly and persuasively in positive or negative situations

Responds well to questions; Listens and gets clarification

Demonstrates group presentation skills; Participates in meetings.

Written Communication

Writes clearly and informatively; Edits work for spelling and grammar

Varies writing style to meet needs

Presents numerical data effectively; Able to read and interpret written information.

Teamwork

Balances team and individual responsibilities.

Exhibits objectivity and openness to others' views.

Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

Coachable/Low Ego Mindset

Gives and welcomes feedback.

Encourages exploring of different perspectives to reach common goals and objectives.

Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

Comfortable calling an audible; continuing or adjusting the play after the audible is called.

Embraces innovation and a quickly changing landscape. Best Idea Wins!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.