People Operations Analyst/Manager

Role Description

The People team is building the infrastructure that streamlines and optimizes every talent decision at Flock, and People Operations is the discipline that makes the machine run. We are hiring an expert operator to architect the processes, connect the endpoints, and make the employee experience thoughtful from end to end: onboarding, offboarding, leaves, compliance, and the full employee lifecycle.

• Architect and document the employee lifecycle end to end: onboarding, offboarding, transfers, promotions, and leaves.
• Find where the People team and our HRBPs lose time, redesign the work, and give that time back.
• Own our HRIS (Rippling) as the primary system administrator: configure, integrate, and automate to remove manual, transactional work.
• Build the playbooks, templates, and self-service that let HRBPs and managers handle operational work without escalating.
• Run a real change process for people systems and processes: request, test, deploy, and iterate.
• Own People Operations compliance: I-9 and E-Verify, state registrations, labor-law postings, policy updates, records management, and audit readiness.
• Serve as the escalation point for complex employee situations that cross multiple systems.
• Instrument the function: baseline HRBP admin time, process cycle times, manual steps, and system utilization.
• Partner cross-functionally with Total Rewards, Recruiting, Benefits, and People Data.

Qualifications

• 4 to 8 years in People Operations, HR Operations, or an operationally-focused generalist role, ideally in high-growth tech or SaaS.
• Hands-on HRIS administration (Rippling experience a plus; Workday, BambooHR, or Personio equivalent).
• Process design: you can map a workflow, find the bottleneck, and rebuild it for efficiency.
• An automation and tooling mindset: you build from first principles and are energized by removing manual work.
• Data fluency: you pull, read, and act on operational metrics without needing a data team for the basics.
• Working knowledge of multi-state US employment compliance.
• Excellent written communication: you can write a process doc anyone can follow.
• Operational rigor and judgment: detail-oriented and deadline-driven.

Requirements

• HRIS implementation or full-cycle deployment experience (nice to have).
• PHR, SPHR, or SHRM-CP certification (nice to have).
• Multi-state or multi-entity operations experience (nice to have).
• Experience enabling HRBPs in a partner model (nice to have).

Benefits

• Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave.
• Fertility & Family Benefits: $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Spring Health: A variety of mental health benefits, including therapy, coaching, and medication management.
• Caregiver Support: Partnered with Cariloop to provide caregiver support.
• Carta Tax Advisor: 1:1 sessions with Equity Tax Advisors.
• ERGs: Four ERGs today - Women of Flock, Flock Proud, LEOs, and Melanin Motion.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $300 per year for personal development tools.
• Home Office Stipend: A one-time $750 to help create your dream office.