Shift Coordinator - Palo Alto $19.64 + avg. $9.74 tips!

Who We Are

From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream-it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.


Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.


Position Summary:

The Shift Coordinator is a key part of the chain of service, responsible for delivering a seamless guest experience by coordinating and engaging in daily floor operations and assisting and guiding Scoopers throughout their shifts. This role is essential to upholding operational excellence by participating in and overseeing daily tasks, setting a positive example, and offering on-the-spot operations-based modeling, training, and coaching to Scoopers. As role models, Shift Coordinators foster a positive, guest-focused environment, ensuring all interactions reflect Salt & Straw's commitment to legendary hospitality.


Essential Functions:

• Guide Scoopers throughout the shift, delegating tasks according to the daily shift plan/daily visual planner (DVP) to ensure proper break schedules, station rotations, and proactive safety habits (shift warm up and stretching).
• Support Scoopers by performing a variety of duties including scooping, waffling, running the register, dishwashing, cleaning, and hosting.
• Consistently deliver excellent service, resolve guest concerns thoughtfully, and enhance the guest experience through personal interactions.
• Coordinate opening, closing, and daily tasks to maintain shop flow.
• Ensure that daily and weekly tasks are completed to uphold shop standards and maintain operational excellence.
• Assist in rolling out new training and provide real-time operations-based coaching to uphold product quality, guest experience, shop safety, and cleanliness standards.
• Accurately pack TPD (Third-Party Delivery) orders by following company standards and ensuring all items are correctly portioned, packaged, and labeled to maintain quality and guest satisfaction.
• Ensure company policies, shop standards, and safety protocols are followed, escalating issues as needed.
• Conduct regular inventory counts for ice cream and other supplies; ensure product quality and food safety standards are maintained.
• Assist with daily cash transactions by accurately handling cash, maintaining balanced change banks, and ensuring adherence to cash handling protocols.
• Assist the AGM and the GM with maintenance of daily logbook information tracking cash handling, quality control, and team feedback.
• Taste/sample a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member's personal preference), to be able to better communicate to customers why they might enjoy each flavor.
• Foster a positive and engaging work environment for Team Members by ensuring ongoing open lines of communication, inspiring others through your words and actions, coaching for improvement and growth, and embracing Salt & Straw's mission and core values.

Joining Our Team

Qualifications: To perform the job successfully, an individual should have the following qualifications:

• High school diploma/GED.
• 6+ months of experience in food service, fast-casual dining, or hospitality-focused industry (1+ year preferred).
• Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement).
• Must be 18 years or older.

Knowledge, Skills, Abilities:

• Ability to coach and motivate Team Members.
• Ability to work with people of all backgrounds and identities.
• Ability to cooperate well and work as part of a team.
• Ability to learn about and discuss our flavors and products and give samples comfortably.
• Excellent communication skills and the ability to bring Legendary Hospitality into all interactions with team, guest, and vendor relationships.
• Passionate about delivering outstanding guest experiences.
• Ability to proactively identify and resolve issues, using sound judgment to escalate matters that require shop leadership's decision-making.
• Ability to work effectively and positively under pressure and amidst changing priorities.
• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
• Fluency in English.
• Ability to work evenings and late nights, weekends, and holidays.
• Ability to work at least 3 shifts per week, including 2 closing shifts.

Benefits & Perks

• Financial Flexibility: Optional earned wages access, and a 401(k) match with a 50% company match up to 1% of your salary after three months -even for part-time Team Members.
• Health & Wellness: Health & Wellness: Medical, Dental, and Vision insurance may become available upon reaching 780 hours worked within a defined measurement period, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance.
• Mental Health Support: Free, 24/7 access to licensed mental health professionals for Team Members and their families through multiple support options, including text, chat, web, and in-person sessions.
• Work-Life Balance: Flexible scheduling, one hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% of pay, and two hours of Paid Voting Time.
• Education & Growth: Up to $1,800 per year in Educational Assistance, plus career development and pathing opportunities to grow within Salt & Straw.
• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance.
• Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued and respected.

Food Allergy Warning

This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities.


Equal Employment Opportunity (EEO) Statement

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at View email address on click.appcast.io.

Work Authorization and E-Verify

We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws.


Our Values

Create the Unbelievable

Show Up Generously

Act with Thoughtful Curiosity

Share Human Kindness

Make It Count

These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace.


Join us as we reimagine the ice cream experience, crafting joy and wonder, one scoop at a time.