Supervisor, Patient Access- Emergency Room- Evening Shift

Overview Job Title: Supervisor, Patient Access Location: Silver Spring Employment Type: Full-time Shift: Evening (6pm to 2:30am, with every other weekend) Position Purpose Supervise all operational activities of Patient Registration for all shifts in the Emergency Department. Responsibilities Supervises all operational activities for Patient Registration for all shifts in Emergency Center. Assists Patient Access Director and Patient Registration Manager in development, implementation and enforcement of departmental objectives, programs and processes. Coordinates admitting procedures with activities of other departments. Implements hospital admission policies, through appropriate and accurate registration. Assists in onboarding process for new staff members. Performs technical duties of all supervised staff, to include Patient Registration Representative I & II and Insurance Verification Representative, as necessary. Other duties, as assigned. Minimum Qualifications High school diploma or equivalent; Associate\'s Degree, or equivalent experience, preferred. Minimum of one (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred. Working knowledge of applicable Federal, State and Local laws and regulations. Proficiency in Microsoft Office products, such as Excel, Word, PowerPoint, and Outlook; ability to use office equipment, such as printer, scanner, fax, and copier; aptitude for timely data entry. Effective verbal and written communication, and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred. Ability to set and organize own work priorities, and adapt to them, as they change frequently; ability to work concurrently on variety of tasks and projects, in environment that may be stressful, with individuals having diverse personalities and work styles; ability to manage multiple workplace demands, and set realistic and obtainable priorities related to such. Excellent problem solving and conflict management skills, as decisions and judgment impact overall operations and workflow. Working knowledge of computerized admitting systems, medical terminology, third-party payers, and patient access and revenue cycle processes. Ability to interpret data; excellent auditing and analytical skills, for data reporting and account reconciliation. Preferred Professional certification through American Association of Healthcare Administrative Management (AAHAM), or National Association of Healthcare Access Management (NAHAM), preferred. Pay and Benefits Pay Range: $24.12 - $37.43 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Benefits include comprehensive packages and various programs; specific offerings are available from the first day of employment. Position highlights include work/life balance, flexible schedules, and free onsite parking. Additional Highlights Referral Rewards Program Our mission and core values guide collaboration and respectful communication within a healing, safe environment. About Holy Cross Health is a Catholic, not-for-profit health system serving Montgomery and Prince George’s counties. Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr Holy Cross Health