Maintenance Manager - Housing

Job Description

Job Description

A bit about us

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

 

From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.  

 

The Impact You'll Have

At Placemakr, exceptional resident experiences depend on safe, functional, and well-maintained homes. As the Maintenance Manager, your mission is to ensure maintenance needs across your assigned housing portfolio are addressed quickly, consistently, and with a commitment to exceptional service. 

Around here, no two days look the same (which is exactly how we like it). You'll balance competing priorities, build strong partnerships, coordinate across multiple property management companies, and ensure maintenance issues are resolved efficiently while minimizing disruption to residents. Whether you're collaborating with building engineering teams, supporting Resident Ready activities, monitoring work order performance, or resolving operational challenges, you'll serve as the connector that keeps maintenance operations moving. 

Reporting directly to the General Manager, you'll partner closely with Housing Coordinators, the Housing Program Manager, Resident Experience, Housekeeping, and property management teams to ensure maintenance operations support Resident Ready standards, contractual service expectations, and an exceptional resident experience. 

Success in this role requires outstanding communication, relationship management, organization, and operational follow-through. You'll build trust with property partners, foster accountability across multiple stakeholders, and proactively identify opportunities to improve service delivery and operational performance. 

This is a full-time position that requires open availability for flexible scheduling, including early mornings, evenings, weekends and holidays, on a rotational basis and as the needs of the business call for it. As an integral member of the leadership team responsible for the timely resolution of maintenance issues, you will be required to work rotational on-call shifts as determined by management and the needs of the business. 

This position requires regular travel between assigned Placemakr-managed communities throughout the Washington metropolitan area. Maintenance Managers should expect to spend the majority of their time traveling between assigned communities, inspecting residences, coordinating maintenance activities, meeting with property management partners, verifying completed work, and supporting operational teams. 

What you'll do

• Own the overall performance, coordination, and accountability of maintenance operations across your assigned portfolio, ensuring timely response, quality repairs, and exceptional service for residents.  

• Build and maintain strong working relationships with property management companies, engineering teams, vendors, and operational partners across multiple communities.  

• Coordinate maintenance activities with on-site property management teams to ensure work orders, preventative maintenance, and Resident Ready priorities are completed efficiently.  

• Partner closely with Housing Coordinators and the Housing Program Manager to support Resident Ready timelines and minimize delays to resident arrivals.  

• Monitor maintenance response times, completion times, and service quality while driving accountability for established service level expectations.  

• Proactively identify operational gaps, recurring maintenance concerns, and process improvements that enhance service delivery and resident satisfaction.  

• Escalate unresolved maintenance issues appropriately while coordinating resources to ensure timely resolution.  

• Conduct regular site visits to build relationships, review maintenance performance, and verify quality of completed work.  

• Coordinate vendor communications and oversee third-party service providers supporting the housing portfolio.  

• Partner with Resident Experience, Housekeeping, and Property Leadership to communicate maintenance priorities and ensure seamless coordination across departments.  

• Maintain accurate maintenance reporting, work order tracking, operational documentation, and compliance records.  

• Ensure compliance with client requirements, company policies, confidentiality standards, safety procedures, and Standard Operating Procedures.  

• Support emergency response efforts and operational incidents requiring maintenance coordination.  

• Provide hands-on operational support wherever needed, recognizing that great leadership means supporting your team when it matters most.  

• Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work.

What It Takes

• Four or more years of experience in skilled labor, facilities, engineering or maintenance operations management in a property management, hospitality, multi-family housing or similar operational environment 

• CFC Universal certification required 

• Engineering/HVAC License not needed but preferred 

• Previous leadership experience coordinating maintenance operations, vendors, or cross-functional teams.  

• You have the ability to work on-call shifts consistently based on the needs of the business. 

• Demonstrated ability to build productive relationships and influence teams without direct reporting authority.  

• A valid, unrevoked driver's license for the ability to drive to and from Placemakr properties daily as needed. Company vehicle will be provided throughout the working day.  

• Strong knowledge of building systems, preventative maintenance principles, work order management, and maintenance operations.  

• Maintain a safe working environment by consistently following and enforcing safety procedures, implementing preventative maintenance plans, conducting routine safety inspections, and ensuring team members adhere to established safety standards. 

• Excellent organizational and project coordination skills with the ability to manage priorities across multiple communities.  

• Strong communication and relationship-building skills with the ability to collaborate effectively with property management companies, vendors, residents, and operational teams.  

• Demonstrated ability to monitor operational performance, analyze trends, and drive accountability for service expectations.  

• Excellent problem-solving skills and the ability to remain calm while managing competing priorities and urgent situations.  

• High degree of professionalism, integrity, accountability, and discretion when handling sensitive resident, client, partner, and company information.  

• Comfortable learning and utilizing multiple technology platforms and operational systems.  

• You embody our Property Team Mission of Customer, Consistency, and Community (Norms).  

• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right. 

• Maintenance Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Maintenance Managers and an exceptional resident experience.  

Our benefits & perks*

• Competitive salary 
• Company stock options 
• 401k + 4% employer matching program 
• Medical, Vision & Dental Insurance plan options 
• Flexible Spending Account & Health Savings Account options 
• 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! 
• PTO increases to 25 days per year after 2.5 years of employment 
• Up to 8 floating holidays per year so you can celebrate what matters most to you! 
• Monthly cell phone reimbursement and health & wellness stipend 
• Management Training Program 
• Paid Parental Leave 
• Paid Life Insurance 
• ZayZoon as an option to access your paycheck before your payday  
• Plus, discounts to stay at select Placemakr properties all over the US 

*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change. 

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

 

We own it.

We make it better.

We treat people right.

 

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. 

 

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at View email address on ziprecruiter.com

 

Candidates for positions that involve driving company vehicles or driving as an essential function of the role must successfully complete a Motor Vehicle Record (MVR) check as a condition of employment. Continued employment may also be contingent upon maintaining an acceptable driving record in accordance with company policy.

 

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

 

Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit 

 

If you don’t meet 100% of the above qualifications, we still encourage you to apply! 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.