AR Business Analyst

Accounts Receivable Business AnalystFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry and apply today!FleetPride is seeking a highly motivated and analytically driven Accounts Receivable Business Analyst to support the AR Shared Services organization. This role will serve as a critical link between customers, Sales, Customer Service, and Finance, helping to drive resolution of billing issues, improve cash flow, and enhance the overall customer experience.The ideal candidate brings a strong blend of analytical capability, business acumen, and interpersonal effectiveness. This individual will play a key role in analyzing accounts receivable trends, identifying root causes of disputes or delays, and partnering cross-functionally to drive timely resolution.This position requires a confident communicator who can effectively engage with external customer stakeholders as well as internal teams, while leveraging data and reporting to influence outcomes and improve processes.Duties & ResponsibilitiesAnalyze customer accounts to identify trends in past due balances, disputes, deductions, and payment behaviorsInvestigate and resolve complex billing and payment discrepancies in partnership with internal and external stakeholdersProactively identify root causes of recurring issues and drive sustainable resolutionSupport collections efforts by providing insights and analysis to prioritize actions and improve cash flowServe as a primary point of contact for key customer accounts, building strong, professional relationshipsPartner closely with Sales, Customer Service, and Finance Shared Services teams to resolve billing and account issuesCommunicate effectively with customers to address inquiries, clarify discrepancies, and ensure timely resolutionAct as a liaison between customer procurement platforms and internal systems to ensure alignment and accuracyUtilize Excel and other tools to analyze large data sets and translate findings into actionable insightsMonitor key metrics such as DSO, aging trends, dispute volumes, and resolution timelinesSupport leadership with ad hoc reporting and analysis to inform decision-makingIdentify opportunities to improve AR processes, reduce manual effort, and enhance data accuracyPartner with AR leadership to implement process improvements and standardization initiativesSupport system enhancements and participate in testing and validation of AR-related changesAssist in documenting processes and developing best practices across the AR functionDevelop working knowledge of AR systems and customer billing platforms (e.g., Billtrust, Coupa, Ariba, OBS)Support issue resolution related to invoice submission, data discrepancies, and system integrationsCollaborate with IT and internal teams to troubleshoot and resolve system-related challengesEducation & TrainingBachelor's degree in Finance, Accounting, Business, or related field requiredKnowledge & Experience3–5+ years of experience in accounts receivable, finance, or business analysis rolesExperience in high-volume AR or shared services environmentsStrong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis) requiredExperience with SQL queries and reporting preferredExperience working with ERP systems and AR/billing platforms preferredExperience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS) is a plusSkills & AbilitiesStrong analytical and problem-solving skills with attention to detailConfident communicator with strong interpersonal skills and ability to influence stakeholdersAbility to manage multiple priorities and work effectively in a fast-paced environmentCustomer-focused mindset with a commitment to service excellenceAbility to translate data into meaningful insights and actionable recommendationsSelf-starter with a proactive approach to identifying and resolving issuesFleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.