Business Process Analyst

Business Process Analyst - Quote To OrderLocation: RemoteResponsibilities:Build relationships with Finance stakeholders to understand their requests, needs, and desiresAbility to hear/see a problem and translate those pain points into an enhancement or bug request and collect and condense the relevant detailsHost meetings with Finance stakeholders and other cross-functional business partners to prioritize various enhancement requestsMonitor relevant enhancements in Jira, ServiceNow, and Slack channelsUnderstand complex business challenges and transcribe them into easy to comprehend technical requirementsCollaborates with the IT team and other cross-functional systems teams during the design, implementation, and testing phases of technical workNavigate within the Salesforce, CLM, and Oracle UI in production and sandboxes to understand pain points and hiccups. The ability to navigate the systems is important to grab relevant screenshots, ask pointed questions, and support UAT testingPrepares user training documents and delivers user training or collaborates with change management colleagues when appropriateManages their workload independently but remains organized and communicative to provide updates, attend team calls, highlight risks, and raise escalations as appropriateKey Competencies:Experience in designing and improving current processesAbility to identify and diagnose a problemAbility to draft solutions and find a path to resolutions for challenging issuesExperience comparing current state to idea/future stateAbility to diagnose and identify a problem and draft solutionsCan communicate concisely and effectively to all colleagues and partners of all seniority levelsExperience in defining the business processes and requirements for feature and enhancement requestsUnderstanding of sales operations, contracting, Finance (QTC, P2P/S2P/R2R, Projects & Fixed Assets) general business operations, and internal controlsExcellent written and verbal communication skills as well as internal personal skillsFamiliarity with business practices and cultures across multiple international regionsStrong organizational and business analysis skills; detail-oriented and able to work independently, multi-task, and manage smaller scale projectsStrong analytical and problem-solving skills; ability to critically evaluate information gathered from multiple sources, identify gaps, decompose high-level information into details, and drive decision-makingTeam player, flexible, and able to resolve conflicts and work with global teamsExperience in working with frameworks, guidelines and process flows as opposed to explicit instructionsAbility to use Google Workspace, Zoom, Slack, JiraAbility to navigate within the Salesforce, Docusign CLM, and Oracle ERP apps