Senior Customer Success Systems Analyst - Remote

Blackbaud

Blackbaud Senior Business Systems Analyst will support the Leadership Team of Application Services, focusing on customer operations and renewal through the journey. The role targets optimal use of Salesforce Service Cloud / Service Cloud Voice, Gong, and Certinia.

You will work with resources to document policies, discover efficiency gains, design workflows, educate, and monitor adherence. Key duties include cross-functional collaboration, defining and documenting customer success processes, and

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Vacancy posted 23 hours ago

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