Resident Care Director

Job Description

Job Description

The Resident Care Director (RCD) serves as the nursing leader and is responsible for managing the resident care team along with the coordination of care and service delivery to residents in the community. Liaison with hospital personnel, physicians, community organizations, and other health related service agencies to provide optimal care to the residents. The Resident Care Director is accountable for oversight and implementation of resident care programs, performance management, and regulatory compliance in accordance with Federal, State, and Board of Nursing licensing requirements. The Resident Care Director is a Culture Ambassador who will model the core values of the company, leading by example, and ensure all team members exemplify the core values of the company.

• We Care About People

• We Do the Right Thing

• We are Passionate, Have Fun, and Celebrate Success

• We Speak Up! It is Our Responsibility

• We Take Ownership and Add Value

• We are Respectful

Job Requirements

• Minimum of two (2) years’ college in human services or heath care field required; holds an unencumbered state license as a professional Registered Nurse or Licensed Practical Nurse preferred.

• Minimum of two (2) years’ experience providing resident care to the elderly, or similarly related experience with specialized memory care programs.

• Minimum of one (1) year nursing management experience, including hiring, coaching, performance management, scheduling, and daily resident care operations.

• Experience with resident assessment and care planning.

• Certified in CPR and first aid.

• Must be willing to become trained and/or certified in state assessments and service plans as per regulatory licensing requirements.

• Knowledge of infection control practices and prevention of disease transmission.

• Understand and conceptualize complex concepts, as well as ability to make appropriate decisions in stressful situations.

• High level communication skills, both verbal and written.

• Ability to show compassion towards cognitively impaired older adults and demonstrates genuine concern for the physical and emotional needs of the elderly and their families.

• Ability to work weekends, evenings, and flexible hours as needed for resident care and services, including on-call responsibilities.

• Must be proficient in basic office equipment, including a personal computer, for the purpose of accomplishing and maintaining a high level of job performance.

• Valid and acceptable driving record.

Areas of Primary Responsibility

• Model a business philosophy that treats every resident and family member as a personal customer.

• Promote the health and wellness of the resident population by partnering with physicians, pharmacists, and other care providers to promote an integrated and collaborative approach to care and service coordination for each resident.

• Ensure provision of services to the residents and validates that all Federal and State policies governing resident care are closely monitored and followed.

• Collaborates and supports administration in referral development and achieving occupancy goals.

• Establish rapport with residents, families, direct care associates, department managers, providers, vendors, and state/regulatory agency personnel.

• Make routine resident care rounds to ensure the needs of each resident are being met in accordance with their individualized care plan.

• Follow through, as needed, on information given at shift report, by a resident, or family, regarding resident concerns.

• Ensure the completion of assessments on all residents at least twice per year, or with changes in resident condition, as required by company policy and regulatory licensing requirements.

• Responsible for the appropriate retention of residents in the community as per regulatory licensing requirements through tracking, trending, and reporting resident care quality data to identify risk. • Ability to perform calculations in support of personnel actions, budget, and other financial responsibilities.

• Recommend modifications to resident care staffing plans to ensure reasonable hours and acceptable working conditions to provide optimal resident care coverage in accordance with the established resident care budget.

• Deliver direct resident care and supervision of direct care associates in a manner conducive to their safety and comfort.

• Ability to delegate assignments to the appropriate individuals based on demonstrated skill capability and in compliance with all regulations.

• Coordinate departmental schedule and ensure adequate staffing in accordance with company standards, policy, procedure, budgets, regulation, and state law.

• Interview, hire, evaluate, motivate, and monitor the performance of the care associates in the community. Recruitment and selection should focus on qualified candidates who model our core values with an interest in resident care.

• Conduct orientation for new resident care team members to ensure that all associates are knowledgeable of expectations, policy, procedure, as well as competent in resident care skills.

• Oversee continuing education programs for direct care associates in the community, as per company policy and regulatory licensing requirements.

• Holds resident care team associates accountable through compliments, coaching or corrective actions, when necessary.

• Provide education and training as required, and as needed, to community personnel on resident care policy, procedure, and regulation.

• Provide oversight of the community medication management program to promote resident safety in the medication use process including onboarding, training, observations, and performance reviews.

• Conduct interviews and observations on a continual basis of residents to alert Executive Director, family, and other appropriate individuals of any changes in the physical or emotional health of the resident.

• Consult other departments, as appropriate, to provide an interdisciplinary approach to residents’ needs.

• Measures outcomes, set goals and leads the care team to achieve those outcome goals.

• Attends scheduled meetings, conferences, and training sessions, as required, and as needed, for Commonwealth Senior Living and/or professional licensure.

• Maintain regular communication with the Executive Director.

• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

• Ability to drive a company vehicle (required driver).

• Other duties as assigned. 

Physical/Sensory Requirements

Must be mobile and able to perform the physical requirements of the job. This position requires a variety of physical demands, including the potential for lifting greater than 50 pounds, extended periods of time on one’s feet walking around, bending, lifting, pulling, and stooping, during working hours. This position is considered a medium risk for exposure to COVID, as it provides direct care to potential COVID-positive residents.