Spa Front Desk Host

Benefits:

Employee discounts

Flexible schedule

Training & development

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

About the Role

We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.

What You’ll Do

Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online

Educate clients on current promotions, memberships, packages, and future appointments

Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns

Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance

Maintain a positive attitude and take initiative

Provide support to the Skin Therapists to ensure a successful check-in and check-out process

Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie

Assist with the training and coaching of new hires for the Host team

Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways

Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding

Help with unpacking deliveries, taking out garbage and recycling.

Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus.

Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

The Ideal Candidate

Must have outstanding customer service and problem-solving skills

Must be confident when recommending memberships, packages, and product

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be willing to initiate tasks and perform duties without direction

Must have excellent communication skills and be able to work with a wide range of personalities

Must have a positive, can-do attitude

Must have a friendly and professional phone and email etiquette

Must have superior organizational skills

Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Benefits Highlights

At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

Competitive Hourly Wage

$5 facials

Friends & Family Discount on Services

35% Product Discount

Paid Sick Time

Medical, Dental, Vision Benefits for full-time employees

Paid Time Off for full-time employees

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.