Medical receptionist/scheduler

Job Description

Job Description

Position Summary

We are a growing private gastroenterology practice seeking a highly organized and patient-focused Front Office & Referral Coordinator. This role goes beyond traditional receptionist duties and plays a key part in patient access, referral management, and revenue cycle support. The ideal candidate is proactive, detail-oriented, and comfortable working with patients, providers, and insurance companies.

Key Responsibilities  

Front Desk Operations

• Greet and check in/check out patients in a professional and friendly manner 
• Answer multi-line phones and respond to patient inquiries 
• Maintain accurate patient demographics and documentation in the EMR 
• Ensure HIPAA compliance and patient confidentiality

Patient Scheduling & Coordination

• Schedule new and follow-up patient appointments efficiently 
• Coordinate procedure scheduling (e.g., colonoscopy, endoscopy) 
• Ensure appropriate appointment types based on referral and clinical needs 

Referral Management

• Receive, review, and process incoming referrals from primary care and specialty providers 
• Proactively contact referring offices to obtain missing documentation 
• Reach out to patients to schedule appointments in a timely manner 
• Track referral status and maintain accurate records 

Insurance Verification & Financial Responsibilities

• Verify patient insurance eligibility and benefits prior to visits 
• Understand basic insurance plans, including commercial, Medicare, and Medicaid 
• Communicate coverage details and patient financial responsibility clearly 
• Collect copays, deductibles, and outstanding balances at time of service 
• Assist patients with billing questions when appropriate

Qualifications

• Previous experience in a medical office, preferably gastroenterology or specialty practice 
• Strong understanding of medical insurance and verification processes 
• Experience with referral coordination and prior authorizations preferred 
• Proficiency with EMR systems and scheduling software 
• Excellent communication and customer service skills 
• Ability to multitask in a fast-paced environment 
• High attention to detail and strong organizational skills

Work Environment

• Fast-paced private specialty clinic 
• Team-oriented, patient-centered atmosphere 
• Opportunity to grow with the practice 

Benefits (optional section)

• Competitive pay based on experience 
• Health insurance / Matching 401(k)
• Paid time off