Customer Service Specialist II

Overview Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. Position Customer Service Specialist Responsibilities Relationship management Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers. Order preparation Thorough knowledge and accountability of supply chain engagements Negotiate pricing (non-contract only), provide quote markup (owns strategy and application of cost‑plus markup) and notify customer of related price increases, maintain margin integrity Work with appropriate supplier contacts and internal departments to solve pre‑sales and post‑sales problems Handles local expediting and assists global opportunities through local escalation Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non‑Cancellable, Non‑Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On‑Time Delivery) and E2E (End‑to‑End Order Quality). Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Qualifications 2–3 years of sales experience supporting large, assigned customers Bachelor’s degree preferred Industry experience with a distributor or supplier a plus Strong negotiation, verbal, and written communication skills are essential Excellent interpersonal, organization, problem solving, and customer service skills Must be able to work in a fast‑paced environment, multitask, prioritize, and deal with ambiguity Proficient with MS Office including Word, Outlook and Excel (VLOOKUPs and pivot tables) is a must Aerospace and Defense experience preferred Must be comfortable working in multiple systems and applications Export Compliance This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees). Work Arrangement This position will follow a hybrid schedule of 3 days in our office and 2 days per week from home. Benefits Medical, Dental, Vision Insurance 401k, With Matching Contributions Short‑Term/Long‑Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities Compensation Annual Hiring Range: $29.53 – $36.09 per hour. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location US‑IL‑Downers Grove, Illinois (Butterfield Rd) Time Type Full time Job Category Business Support EEO Statement Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) #J-18808-Ljbffr