Membership and Operations Coordinator

Company Description

Founded in 1959, the Association of Military Banks of America (AMBA) is the nation’s only trade association representing banking institutions serving U.S. military members, veterans, and their families. AMBA’s mission is to advocate for strong and innovative military banking — promoting access to trusted financial services, advancing financial readiness, and supporting the financial well-being of the military community. We collaborate with financial institutions, government leaders, regulators, and like-minded organizations to build a more resilient financial future for service members and their families.

Role Description

The Membership & Operations Coordinator supports AMBA’s mission to advocate for strong and innovative military banking by providing essential administrative, membership, and communications support. This role ensures that AMBA’s operations and member services run smoothly, contributing directly to AMBA’s ability to empower its members as they support the military community and promote financial resiliency. Additionally, this role requires strong collaboration with internal and external stakeholders to meet organizational goals.

Core Responsibilities

• Serve as the primary point of contact for member inquiries, renewals, and updates.

• Maintain and update AMBA’s membership database and CRM systems with accurate information.

• Assist with onboarding new members and coordinating welcome communications.

• Track and report membership statistics, renewals, and engagement metrics.

• Support development and distribution of member communications, newsletters, and announcements.

• Assist in the planning and execution of AMBA’s conferences, webinars, and events.

• Coordinate registration processes, speaker logistics, and event communications.

• Provide administrative support for daily operations including scheduling, documentation, and vendor coordination.

• Assist with invoice processing, vendor tracking, and financial reconciliations.

• Support AMBA’s digital communications through website updates, email campaigns, and social media posts.

• Maintain accurate data for reporting and assist with internal dashboards and performance metrics.

Qualifications

• Strong Analytical Skills to assess data, optimize operations, and identify areas for improvement
• Excellent Communication skills, both written and verbal, for member and stakeholder interactions
• Proficiency in Operations Management to organize and streamline internal workflows
• Customer Service expertise to deliver outstanding member support experiences
• Administrative Assistance abilities to maintain records, handle scheduling, and execute organizational tasks
• Strong organizational and time-management skills
• Strong proficiency with Microsoft 365 tools, AI tools, office productivity software, and CRM systems.
• Bachelor’s degree in Business Administration, Operations Management, or related field is a plus

Salary and Benefits

• Salary Range: $60,000 – $72,000 (commensurate with experience); annual performance bonus consideration based on achievement of KPIs

• 401(k) with employer match

• Paid vacation, holidays, and sick leave

• Remote work with some in-person administrative activity requirements with the Washington, DC area

• Occasional travel for AMBA events and conferences