Support Specialist

Support Specialist Alpha Vantage is a Y-Combinator backed company that is building the definitive platform for the next generation of financial market participants. Our APIs are used by a global base of developers and investors in private and public sectors. As a Support Specialist, you will spend most of your time interacting directly with our users and ensuring that they have a stellar experience with Alpha Vantage. The Support Specialist role has the potential to grow into other areas in operations, sales, and product. If you are a self-starter who is constantly curious, has strong writing skills, and is a fast learner, we want to hear from you! Responsibilities: Spend the majority of your time interacting with users by email and occasionally by phone Optimize our internal and external documentation and processes surrounding a host of products Work closely with other teams to improve our product offerings and messaging around new products Spend some time analyzing our processes and instigating changes to help scale our operations Gain unique insights into how our rapidly growing global user base is using Alpha Vantage Minimal Qualifications: Enjoys writing, and doing so quickly and clearly (you need to be fluent and highly proficient in English) Enjoys talking about technical concepts, have great analytical skills, and be comfortable explaining how Alpha Vantage works to a range of audiences Can empathize with users and quickly grasp the issues they are facing Loves constantly learning about a challenging technical product, even if it's a little out of your comfort zone Enjoys leveraging data to make decisions and get to the root cause of customer needs (Experience with database querying languages such SQL is a big plus!) Benefits: Competitive salary and generous stock options Flexible work hours, work from home, and generous vacations A high-impact role at a Y Combinator backed high-growth startup Alpha Vantage