Medical Services Officer

Medical Services Officer

The North County Fire Protection District is accepting applications from qualified candidates for the position of Medical Services Officer (MSO). The MSO will provide administrative assistance to the organization in the ongoing development of the district's delivery of emergency medical services. Typical duties may include; conduct training of fire and community personnel in emergency services and emergency medical techniques, evaluate paramedic and EMT medical care through direct observation and review of medical reports and recordings, conduct research and prepare administrative reports, evaluate public health needs, exercise functional supervision over the work of emergency services personnel, understand AED and CPR programs, operate computers and appropriate software in the preparation of reports, spreadsheets, presentations and to access databases, understand and carry out written and oral instructions, keep accurate and detailed records, establish and maintain effective relationships with other officials, employees, community organizations, EMS providers and the public in the course of work.

The Medical Services Officer works a standard 40-workweek or alternative approved workweek schedule (4/10 workweek available). Rest break periods are provided in accordance with California law.

Representative duties and responsibilities include:

• Understands and follows District policy and procedures;
• Assists in the implementation of operational policies and procedures for EMS and other emergency programs
• Assists department staff in interpreting and ensuring compliance with EMS policies, procedures and protocols.
• Handles related administrative issues; and develops criteria on which to evaluate personnel needs and operational effectiveness.
• Monitors EMS program operations and personnel for compliance with legal requirements; determines training requirements for emergency programs and; provides and coordinates training to all District employees on emergency medical services related topics.
• Responds to emergency incidents in fire apparatus, paramedic ambulances, and/or in Department staff vehicle in order to evaluate emergency medical service delivery by EMT and Paramedic personnel.
• Conducts special studies, analysis and investigations of emergency medical performance quality improvement and emergency medical dispatch issues; prepares reports; and gathers a variety of statistical data, prepares and submits required reports to appropriate agencies.
• Functions as the continuous quality improvement (CQI) manager and reviews and assists in the resolution of emergency medical performance issues.
• Serves as the agency point of contact for ambulance billing and citizen requests regarding EMS treatment and transportation.
• Act as the primary point of contact for EMS-related audits, inspections, and reporting requirements.
• Assists in the development and implementation of short and long-term goals for the EMS and other programs; maintains other records for the EMS Program.
• May represent the District regarding EMS issues with local, state and federal agencies.
• Functions as the Department's "designated officer" in matters pertaining to infectious disease exposure reporting as well as administration of the Department's infection control plan.
• The position will be the designated HIPAA Compliance Officer.
• Works in collaboration with other health related community stakeholders in the development and monitoring of community-based programs.
• Oversees controlled substance program management, including inventory, security, and compliance.

See the job description for this position for a complete listing of all duties, skills and essential job functions.

Minimum requirements include:

• Experience: At least five (5) years of experience as a Physician's Assistant (PA), Registered Nurse (RN), Mobile Intensive Care Nurse (MICN), or Emergency Medical TechnicianParamedic (EMT-P), including a minimum of three (3) years of related experience within the past five (5) years.
• Knowledge of: This position requires an individual who can operate within the health care field and work within local, State and Federal laws and regulations to apply the knowledge of principles, practices and procedures of an Emergency Medical Services program, including an Advanced Life Support program, pre-hospital care system, emergency health care, EMS Continuous Quality Improvement (CQI), patient health information relating to HIPAA, adult teaching principles and group training methods, disaster preparedness practices and programs as well as principles and practices of effective customer service.
• Experience in instructing EMS and fire personnel at the college and community outreach level, participation in instruction and implementation of paramedic preceptor and intern programs, developing and maintaining medical skills evaluation components of an ALS delivery system is highly desirable.
• Educational requirements: An Associate's Degree in Fire Science, Emergency Medicine, Nursing, Business, Management, or other major course of study directly applicable to the roles and responsibilities is required. A Bachelor's Degree or Master's Degree or other advanced course of study related to the position is highly desirable.
• Required licenses and certifications: Must have and maintain a valid Class "C" California Driver's License. Must be insurable and maintain this status with the District's all-risk insurance carrier. Be currently licensed as a Physician Assistant, Registered Nurse, Mobile Intensive Care Nurse or EMT-Paramedic in the State of California. Must possess ACLS certification and CPR Healthcare provider certification and must be able to obtain and maintain ACLS and CPR Healthcare provider Instructor certification. Must be eligible to obtain and maintain status as an approved provider of ALS and BLS Continuing Education in San Diego County (S-306). Must have successfully completed or complete within the first year either of the following courses of study (in order to be recognized as a CE provider): Four (4) semester units of upper division credit in educational materials, methods, and curriculum development or equivalent; OR California State Fire Marshall (CSFM) "Instructor I and II"; OR National Fire Academy's (NFA) "Fire Service Instructional Methodology Course" or equivalent; OR National Association of EMS Educators (NAEMSE) "Level I Instructor Course".
• General knowledge and experience: This position requires general knowledge and experience with: Principles and practices of effective employee supervision, training, work evaluation and discipline; Administrative practices including planning and budget needs; Time management and leadership principles; Monitoring relevant expenditures and compliance with purchase and requisition processes.
• The position requires the ability to: Understand and apply specific instructions, policies and procedures; Engage effectively with employees and members of the public; Motivate and direct others; Perform complex or varied tasks; Make generalizations, evaluations or decisions without immediate supervision; Accept and carry out responsibility for direction, control and planning; Utilize computers and standard office software, including Microsoft Office applications (e.g., Word, Excel, Outlook, and PowerPoint), for data entry, report preparation, communication, scheduling, and record management.
• Physical requirements: Maintain physical condition, endurance and agility appropriate to the performance of assigned duties and responsibilities. See Medical Services Officer job description for a complete list of requirements.
• Special requirements: Candidates may be subject to a background check. Candidates must have the ability to pass a medical examination. Employees are required to successfully

Benefits of employment include:

• Retirement: California Public Employees' Retirement System (CalPERS), benefit tied to CalPERS start date. Designation as a Safety or Miscellaneous member under CalPERS is subject to approval of the Fire Chief/CEO based on the experience and qualifications of the selected individual.
• Benefits: The District makes a monthly contribution towards the cost of the employee's health insurance. The 2026-year plan contribution is $2,463. Employees who waive District-sponsored healthcare and provide proof of alternate coverage will receive 50% of the applicable premium, contributed to a Post-Retirement Medical Benefit Trust or 457(b) plan.
• The following benefits are also available: Dental and Vision Insurance; Term Life and Accidental Death & Dismemberment (AD&D) Insurance; Employee Assistance Program; Long Term Disability Insurance; Flexible Spending Plan; 457(b) Deferred Compensation; Sick Leave; Annual (Vacation) Leave; Participation in the employee held Post-Retirement Medical Trust is mandatory. Tuition Reimbursement for formal education and professional development courses; Specialty Pay Incentives Education Pay up to 5.5% of base pay; Longevity Pay up to 4.5% of base pay
• Uniforms: The District provides all required uniforms, required safety clothing and gear.