Information Technology Support Specialist

Job Description

Job Description

The Information Technology Support Specialist provides intermediate-level administrative and technical support for MFCP’s day-to-day IT operations. This role troubleshoots hardware, software, account, and connectivity issues; coordinates and tracks support requests; supports user onboarding and equipment setup; and helps ensure timely, effective resolution of routine technology needs. The position operates with general supervision, applies established procedures and sound judgment to resolve a variety of issues, and escalates non-routine or more complex matters as needed.

Salary: $24 - $30 Hourly | DOE

Primary Duties:

• Provide first-line support for hardware, software, systems access, and basic network connectivity issues for internal users.
• Investigate, troubleshoot, and resolve routine to moderately complex technology issues using established procedures, research, and diagnostic tools.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, standard applications, and user accounts.
• Document support requests, resolutions, equipment activity, and recurring issues in help desk or tracking systems; identify trends and recommend processes or system improvements.
• Communicate status updates to users, follow up after issue resolution, and deliver customer-focused support with timely response and closure.
• Support onboarding activities for new users, including workstation setup, account provisioning, and basic systems orientation.
• Monitor routine system performance issues, support security-related tasks such as standard updates and backups, and coordinate referrals or escalation to specialized technical resources when needed.
• Collaborate with IT team members on patches, upgrades, deployments, inventory management, and continuous improvement of support processes.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Work Experience:

• Minimum of 2 years of relevant experience in IT support, help desk, service desk, or other technical support roles.

Knowledge, Skills, and Abilities:  

• Proficiency in Microsoft Office and common help desk, remote support, and ticketing tools.
• Working knowledge of Windows environments, standard business applications, device setup, and basic networking concepts.
• Strong organizational, time management, and documentation skills with the ability to prioritize multiple requests.
• Effective verbal and written communication skills with a customer service orientation and the ability to work across departments.
• Ability to work independently within established guidelines, exercise sound judgment on routine issues, and escalate non-routine matters appropriately.

Physical Demands and Work Environment:

The essential functions of this position will require the employee to perform the following physical activities:

• Frequent use of standard office equipment.
• Ability to lift and carry up to 20 pounds.
• Combination of sitting, standing, walking, and occasional bending or reaching.
• Primarily office-based, temperature-controlled environment with moderate noise.
• Up to 10% of travel may be required by air or automobile.
• Regular and reliable attendance is required.  

Additional Information:

MFCP Participates in E-Verify

“We are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state or local law." 

Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks.