Portfolio Manager

POSITION PortfolioManager COMPENSATION Pursuant to state regulations, the salary range is $115,000-$123,500 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts. SUMMARY ThePortfolioManagerisprimarilyresponsibleforoverseeingon-siteoperationsfromthecorporatelevel across an assigned portfolio of residential housing communities. This position requires a combination of operationalandstrategicfocus whiledirectlymanagingthe onsiteleaderstoward achievingoperational excellence in accordance with Cardinal Group and client standards. The incumbent is responsible for all aspects of their assigned communities, including compliance, staffing, resident satisfaction, occupancy, achievement of revenue targets, expense management, and other budgetary goals. This leader will provide our clients, our on-site Community Managers, and our residents with exceptional service in the execution of their essential functions. RESPONSIBILITIES (Includingbutnotlimitedto) PortfolioOversight Ensure adherence to the responsibilities and obligations of the Company’s Property Management Agreements (PMAs) in close collaboration with the Director, Operations and with the CGC legal and compliance teams while serving as the key point of contact between Cardinal Group HQ and the on-site teams for each assigned portfolio of communities. Directly manage each on-site Community Manager, including providing operational support, guidance, direction, professional development, performance management, and ensuring the execution of their essential functions in accordance with expectations. Assist in the on-boarding of new Community Managers, including leading the preparation and execution of the orientation agenda and continued mentoring, additional training, or support needed from hire through the first 90 days of employment. Accountableforvariouskeyfinancialcomponentsrelatedtocommunityoperations,including payroll, bonus processing, accounts receivable, budget variance, etc. Regularlyworktoincreasethelevelofengagement,teammembersatisfactionandexperience of all HQ and on-site team members within assigned communities. Leadtheplanning,logistics,andexecutionoftheTURNprocessforeachcommunitywithinthe assigned portfolio of communities, including vendor management, invoicing, scheduling, etc. Conductweeklyorbi-weeklygroupcallswithCommunityManagersfromeachoftheassigned communities within the portfolio. Monitorandinstillurgencyrelatedtostaffing,includingTeamMemberretention,jobposting, candidate sourcing, interviewing, hiring, and onboarding. Ensures adherence to client-required reporting processes, templates, and schedules. This includes, but is not limited to, the annual planning and budget preparation process, weekly and monthly reporting, and monthly financial reporting in partnership with the accounting team. Motivatetheteamthroughpositiverecognitionandstrongleadershipgivingemphasisonthe company’s Culture of excellence, rooted in diversity, equity, and inclusion. Prepare,analyze,andcommunicatevariousreportsweekly,monthly,quarterly,andannually aimed at tracking and forecasting community performance in each respective area. With direction from the VP of Operations and/or Director of Operations, prepare annual operatingandcapitalbudgets,marketingplans,andbusiness strategy forallcommunitieswithin the assigned portfolio. In alignment with the Director, Operations vision for the assigned portfolio of communities, implement, execute on, and revise detailed sales, leasing, and operational plans, programs, and processes that lead initiatives to achieve occupancy and revenue goals. Ensurethateachassignedcommunityadherestoallorganizationalpolicies,proceduresand practices, follow professional and regulatory standards, and further organizational success through flawless execution. Travel to assigned communities required as the needs of the business dictate. Serve as temporaryon-sitemanagerialsupportintheabsence of a Community Manager,whetherdueto open positions, leaves of absence, or other situations as needed. ClientRelations Developandmaintainstrongbusinessrelationshipswithpropertyownership,overseeproperty management review, and manage investor/owner communications and reporting. Lead monthly and quarterly calls with each client aimed at providing financial updates, operationalmetricsupdates,generalinformation,andtoanswer questions/receivedirection. Coordinate and conduct regular inspections of assigned communities to ensure proper curb appeal,leasingandmaintenanceoperations,anddelivery ofour brandpromisetoresidents, team members, and the community at large. Acquire,maintain,andcontinuallyexhibitastrongunderstandingofcommunityhousingmarkets acrossthecountry;understandtrends,economiccycles,andnew development;andbeprepared to proactively recommend and implement changes to ensure continued success regardless of market conditions. BusinessStrategy Provide operational assessments as assigned, including written reports for new or existing communities,articulatingobservationsand recommendationsfor eachfacetoftheassessment. Participateinannualbusinessplanning,Capex,PPMreviews,auditing,contractproposals,new businessresponsibilities,NAAleasereviews,andother administrativedutiesasassignedbythe VP of Operations and/or the Director of Operations. ParticipateinnewbusinesspresentationsandassisttheBusinessDevelopmentTeamwith deliverables including but not limited to budgets, market studies, and pricing exercises. Acquireandconsolidatefeedbackandinsightsintocompanyinitiatives,operationalprocesses, policies, and standard operating procedures. Collaborate with other Cardinal Group operators with the aim of generating strategic, operational,financialorinvestment recommendationsforclient consideration/implementation. QUALIFICATIONS Bachelor'sdegree 3-5yearsofrelevantindustryexperience Skilledindevelopingandmaintainingstrongclientrelationships Successfulleadershipandmotivationofdirectreportsinpreviousroles Excellenttimemanagementandorganizationskills Abilitytomeetstrictdeadlinesandprioritizetasks Excellentanalyticalskills,attentiontodetailandastrongworkethic Abilitytoproblemsolveandfindinnovativesolutions Willingtotravelaminimumof8-12weeksperyear Professionalwrittenandverbalcommunicationskills Bringsapositiveattitudeandgreatinterpersonalskillsrequired AbilitytoembodytheCardinalCultureandCardinal’sCoreValueseveryday WORKENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents primarily work in an office environment but also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. PHYSICALDEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The Team Member is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. TheTeamMembermustbeabletopush,pull,lift,carry,ormaneuverofficeproductsandsupplies ofup to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Routine local travel is required to attend training classes, client visits, or other situations necessary for theaccomplishmentofsomeorallofthedaily responsibilities ofthisposition.Overnighttravelrequired to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time. Theabovejobdescriptionisnotintendedtobeanall inclusivelistofdutiesandstandardsofthe position.Incumbentswillfollowanyotherinstructions,and performany otherrelatedduties,as assigned by their Team Leader. #J-18808-Ljbffr