ServiceNow Systems Engineer (Remote)

ServiceNow Systems EngineerAs ServiceNow Systems Engineer, you will design, develop and maintain robust systems and services within a dynamic and complex computing environment. You will utilize both cloud-based and on-prem tools to deliver scalable, reliable and secure solutions.What You'll DoImplement software engineering best practices and ensure system performance and securityCollaborate with cross-functional teams to drive innovation and continuous improvementDevelop, implement and support systems and services to ensure robust and reliable operationsExecute project tasks for systems and applications, focusing on optimizing efficiency and functionalityManage upgrades, migrations, optimizations and new implementations and resolve efficiency issuesWrite scripts, templates, interfaces and utility applications to improve functionality and automate processesDevelop, test, troubleshoot and document new and enhanced systems and processesProvide level three support for areas of expertiseAdditional tasks may be assignedSoftware Asset ManagementDesign, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise to translate business requirements into scalable platform solutionsBuild and maintain data pipelines, APIs, and discovery patterns (e.g., ServiceNow Discovery, SCCM, Jamf) to ensure seamless, real-time tracking of the entire software asset lifecycleEngineer automated reconciliation frameworks and entitlement schemas to manage complex vendor licensing models (e.g., core-based, cloud capacity, SaaS), proactively driving audits and cost-optimizationEstablish strict ITAM data governance and build advanced compliance dashboards, custom reports, and KPIs utilizing ServiceNow reporting and Performance AnalyticsStrong background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations, backed by a Certified System Administrator (CSA) credentialExperience translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic; a Certified Implementation Specialist – Software Asset Management (CIS-SAM)What Skills You HaveRequiredExperience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise2+ years of experience in systems engineeringBachelor's degree or equivalent in MIS, Computer Science or related fieldPreferredFamiliarity with cloud platforms such as GCP, AWS or AzureUnderstanding of software engineering practices, including CI/CD and automationKnowledge of security best practices for system operationsStrong analytical and problem-solving skillsEffective communication and teamwork abilitiesPassion for continuous learning and staying updated with emerging technologies