Client Services Representative

Client Service Representative (CSR)

Location: 650 N Midlothian Rd, Mundelein, IL 60060

Schedule: Full-Time | Flexible Scheduling | Rotating Saturdays

Are you a driven Client Service Representative looking for more than just a front-desk job? At Mundelein Animal Hospital, we're more than a veterinary practice; we're a veterinary family. We've proudly served the Mundelein, IL community with exceptional small animal care for decades, and we're seeking a Client Service Representative (CSR) with 12+ years of experience to join our team. Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.

Why You'll Love Working Here

Longevity & Stability: Our team members stay, some for up to 25 years. That speaks volumes about our culture.

Growth-Focused Environment: We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.

Not Your Typical Corporate Practice: Mundelein Animal Hospital is part of the NVA network, which believes in servant leadership and hospital autonomy. NVA supports us behind the scenes so we can stay focused on what matters most; our patients, our people, and exceptional client care. Our culture is uniquely ours: collaborative, supportive, and community-driven.

Fear-Free Philosophy: We prioritize low-stress, fear-free interactions for pets, clients, and staff.

Team Engagement: Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.

What You'll Be Doing

Client Experience & Communication

• Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.

Scheduling & Sales Support

• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.

Hospital Support

• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.

Team Leadership & Growth

• Assist in training or mentoring new CSRs if you're interested in leadership.
• Contribute ideas to improve workflows, client experience, and front-desk efficiency.

What We're Looking For

• 12+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Compensation: $16-19/hr Benefits

• PTO
• 7 Paid Holidays
• Uniform allowance
• CE and training opportunities
• Employee discounts on pet care

Come see why our team sticks around. If you're looking for a veterinary hospital that values client relationships, teamwork, growth, and positive culture, you just found it. Apply today to join the team at Mundelein Animal Hospital and take the next step in your Client Service career!