Client Care Supervisor

Responsive recruiter Benefits Health insurance Paid time off Training & development Vision insurance 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Are you looking for a job that feels like home? Right at Home just might be the fit for you. We are an Enthusiastic group of individuals who have formed a close-knit bond. We collaborate and celebrate each other’s Individualism and creativity, and share a passion for improving the lives of our clients and their families. Sense of humor required… no, seriously. Job Summary Responsible for all tasks associated with staffing, communicating with and mentoring caregivers, and communicating with clients and their family members. Start working right away with the goal of transitioning to a permanent, full-time role. The primary business objective is to provide excellent customer service, mentor and retain high-quality caregivers, and increase our billable hours to meet business objectives. Job Duties Handling logistics and customer support associated with new client service Staffing Caregivers on client shifts Communicating with clients and their family members about their care and about our services Collaborating with shared care providers Maintaining online client charts and documenting client communications Perform client and caregiver quality calls Participate in caregiver orientation process Visiting clients in their homes, on occasion Job Requirements Prior experience in a private duty or skilled homecare agency Excellent customer service skills Prior staffing/scheduling experience Ability to work independently, position is on-site Fairfax Office Position Includes The Following Benefits Bereavement Leave Family Medical Leave Paid Holidays - 7 days ACA Compliant Health, Vision, and Dental Insurance Paid Time Off - 12 days per year 401K Plan with up to 5% matching, after 1 year Company-provided laptop Home office expense reimbursement Mileage reimbursement Casual work environment Upscale office space with multiple employee lounges, free coffee bar, and free gym Monthly bonus program in addition to salary compensation 40 hours per week in Fairfax office - Monday-Friday 8am-5pm with a 1-hour lunch break. Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day. However, we couldn’t do it without having the Right People. Our care team is passionate about providing individualized care through enthusiastic management practices and collaboration with our caregivers, client's families, and other care providers. Right at Home is one of the largest private duty homecare agencies in Northern Virginia. During our 24+ years in the Northern Virginia area, we have grown to become one of the top Right at Home offices out of 700 locations that serve tens of thousands of clients across the U.S. and around the world. We have been awarded Employer of Choice for 10+ years running, Provider of Choice, and Leader in Excellence for the past 6 years. Our reputation for quality care, quality client service, and quality training for our office staff and our caregivers makes us well-positioned for continued growth in the coming years. We have an immediate opportunity for a full-time Client Care Supervisor. The ideal candidate is able to multitask, is organized, and enjoys working with a team. Right at Home is located at the intersection of Gallows Rd and & Rt 50/Arlington Blvd, 1/2 mile from INOVA Fairfax Hospital. Our 11-person office staff is committed to providing the highest quality service for our clients and their families. Compensation: $46,000.00 - $51,000.00 per year RightPeople® The personal care of a friend with dedicated local owners and trained, committed and compassionate caregivers RightServices® The care our clients need when they need it with a wide range of services and flexible scheduling, 24 hours a day, seven days a week RightApproach® A personalized Care Plan managed by professionals with caregiver matching based on a thorough assessment RightMission® A resolute passion to carry out our mission, "To Improve the Quality of Life for Those We Serve," every day means peace of mind for you Simply put, RightCare is our focus on the right people doing the right things the right way for the right reason. We are seeking professional caregivers who are earnest in giving quality care to our clients, and we invest in your continued education with In-The Know through Home Care Pulse. We offer companionship and personal care services and will happily work with you to find clients that require services you are comfortable with, requesting schedules that fit your availability, and are in areas near where you live. We continuously monitor the quality of our care with supervisory visits and proactively provide training to ensure you are comfortable in our clients' home. That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others. To our care team members, we commit to deliver the following experiences when you partner with Right at Home: We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development. We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients. We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients. We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate. #J-18808-Ljbffr Home Care Association of America