Director of Customer Service
Virtual Vocations Inc
Owning the AI strategy for customer service operations, the full-time remote Director of Customer Service will manage customer-facing AI solutions, enhance agent-enablement tools, and drive performance metrics to support company growth while ensuring high-quality customer interactions. Key responsibilities Scale support capacity and make strategic build-vs-buy decisions for AI tools Drive resolution and customer satisfaction across multiple support channels, conducting root-cause analysis when necessary Manage knowledge infrastructure to ensure AI readiness for new product launches and maintain effective content retrieval Required qualifications 5+ years in customer service or operations support with significant project management experience Proven track record of scaling and optimizing AI-driven programs Experience leading voice, chat, and email support channels Hands-on fluency with LLM-based tools and a strong understanding of metrics beyond deflection rate Demonstrated success in change management and vendor evaluation
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Director of Customer Service in United States vacancy
$125k - $150k
...at scale. About the role: We are seeking a Manager, Client Success to join our Client Success team. This role will report to the Director, Client Success (Silver / mid-market). The Manager, Client Success is a people-first leadership role responsible for coaching and...SuggestedFull timeRemote workFlexible hours- ...consumer—not just the wealthy. By offering customized and cost‑effective wellness products... ...dedicated to delivering exceptional pharmacy services that uphold the highest standards of... ...seeking a detail‑oriented and highly skilled Director of Customer Support to lead the customer...SuggestedWork at officeImmediate startFlexible hours
Southend Pharmacy
Houston, TX4 days ago $168k - $192k
...highly collaborative team that is passionate about creating transformative change in healthcare. What We’re Looking For: The Director of Customer Service leads the strategy, operations, and performance of the Customer Service department. This role oversees customer service...SuggestedWork at officeDatavant
Sacramento, CA1 day ago$115k - $135k
...Culligan International provided pay range $115,000.00/yr - $135,000.00/yr Job Title: Director, Customer Service Division: Consumer Product, PurePlay (APEC) Location: Hybrid – Rosemont, IL Supervisor: Sr. Director, Brand Marketing Description: The Director of Customer...SuggestedFull timeCulligan International
Bryn Mawr, PA4 days ago- ...Description The Director of Customer Service leads a dynamic team of Customer Account Managers and Customer Support Specialists committed to delivering exceptional service and building long-term customer relationships. This role is responsible for setting the vision,...SuggestedTemporary workFlexible hours
Accord Packaging Inc.
Alsip, IL5 days ago - ...Director Of Customer Service Are you a transformative leader with a strategic vision for elevating customer service? We’re seeking a Director of Customer Service who can drive innovation and lead a customer service team to new heights for a client with over 100 years...Work at office
MRINetwork
Louisville, KY5 days ago - ...The Director of Customer Service is a key operational leadership role responsible for the execution, delivery, and continuous improvement of customer service across our D2C, B2B, and B2C environments. This role leads day‑to‑day service operations, ensuring effective processes...
Nordic Naturals
Watsonville, CA3 days ago $170k - $190k
...adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Director, Client Services in our New York City office. About the Role: We’re looking for a people leader who can lead and inspire a multi-layered...Full timeWork at officeWork from homeMonday to FridayShift workDay shift$60k - $70k
...spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always...Flexible hours- ...support hubs and be comfortable with in-office expectations: * Orlando, FL * Kansas City, MO * Nashville, TN Supervisor, Customer Service - Global Shared Support Services As a Supervisor, Customer Service, within Oracle Health’s Global Shared Support Services...Full timeWork at officeFlexible hours
- Netflix is seeking a Director of Customer Service to oversee operations across Mexico, Peru, and Brazil. This role focuses on managing a high-performance team while developing scalable processes that enhance customer service. The ideal candidate has over 10 years of experience...Remote job
- Summary The Director of Customer Service, reporting to the VP of Sales, is directly responsible for the development of a strategic Customer Service roadmap and the execution of Customer Service objectives to achieve company-wide performance goals. The Director of Customer...Temporary work
- ...ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such... ...place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They...Full timeWork experience placementFlexible hoursWeekend workAfternoon shift
$95k - $115k
***Unfortunately, the Client Services Business Analyst is not able to provide sponsorship now or anytime in the future.*** ***This role requires you to be located either near our Indianapolis office or the Northeast United States - Remote Flexibility.*** The Associate...Full timeWork experience placementWork at officeLocal areaRemote work- About the Company The company is a nationally recognized leader in large-scale commercial and industrial construction, with a specialized focus on Cold Storage and Distribution facilities. With a reputation for technical excellence, complex project execution, and a commitment...Daily paidFull timeFor subcontractorWork at officeImmediate start
$112k - $150k
Job Summary: Private Client Services at BDO is a boutique practice within our firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well...Full timePrivate practiceWork at office$80k - $120k
...Expand business by proactively building relationships with existing customers to meet the agreed upon production and active customer goals... ...monitoring performance * Assists with any escalated customer service issues and/or questions that may arise * Executes all aspects...Full timeRelocation package- ...Looking for candidate with previous State Farm experience who can lead our customer service/retention side of our Agency remotely. You May Be a Great Fit as a Director of Customer Service at Drew Edmond State Farm}} if: You’re the person people call first when life...Remote work
State Farm
Missouri2 days ago - ...Position Summary The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care Representative and will ensure exemplary customer service is provided to customers...Work experience placementWork at officeLocal areaFlexible hours
DCC Propane, LLC
Delta, CO1 day ago - ...Customer Care Manager Are you a motivated leader who enjoys helping customers, developing employees, and making a positive impact... ...Customer Care Manager who is passionate about delivering exceptional service, coaching high-performing teams, and creating outstanding...
Citizens State Bank of La Crosse
Ferryville, WI1 day ago - ...within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a...Hourly payWeekly pay
Meijer
White Lake, WI5 days ago - ...within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a...Hourly payWeekly pay
Meijer
White Pine, MI4 days ago - ...Providing leadership and direction, the remote Customer Care Supervisor will manage a team to deliver exceptional customer service, handle escalated inquiries, and implement operational changes to enhance customer satisfaction. Key responsibilities Leads a team to manage...Remote work
Virtual Vocations Inc
United States5 days ago - ...Leading a team of customer care and sales professionals, the full-time Customer Care Manager will oversee service delivery, drive sales initiatives, and enhance customer satisfaction in a remote environment. Key responsibilities Manage and mentor customer care and sales...Full timeRemote work
Virtual Vocations Inc
United States4 days ago $66.56k - $77.65k
...front‑line ambassadors, oversees daily operations, ensures quality service, and acts as a key partner in building a high‑performance,... ...Decision Making Responsibility Yes, makes decisions related to customer experience, service escalations, and follow‑up protocol. Qualifications...Work at officeFlexible hoursWeekend workHermès
Manhattan, KS3 days ago- ...financial statements. Provide on‑going training to ensure all assigned employees are aware of and comply with company, government and customer regulations, policies, work procedures, instructions and deadlines. Track and communicate goals for individual and department...Work at officeLocal area
FirstService Residential
Florida, NY1 day ago - ...Description Overview We are looking for a Sr Supervisor Customer Service to join our Perrigo Direct team in Allegan, MI. This is a hybrid position, 3 days on-site, 2 days work from home. Oversees the efforts of a team of customer service representatives. Maintains ongoing...Work experience placementRemote workWork from home2 days per week
Perrigouk
Lansing, MI3 days ago $60k - $63k
...fostering a dynamic and collaborative work environment. Job Description Opportunity at a Glance: The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the...Work at officeFlexible hoursChamberlain College of Nursing
Lisle, IL5 days ago- ...they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. Narda-MITEQ... ...while simultaneously managing and mentoring an inside customer service team of a multi-million-dollar electronics manufacturing business...Contract workWork at officeLocal areaVisa sponsorshipWork visa
Intelligent RF Solutions
Hauppauge, NY1 day ago $70.6k - $95k
...Position Responsibilities: Serve as the primary point of contact for customer communication, ensuring timely and accurate information sharing... ...'s degree preferred. Minimum of five (5) years of customer service experience, including demonstrated success in handling and...Hourly payContract workWork at officePVH (Tommy Hilfiger/Calvin Klein)
Rolling Meadows, IL1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Customer Service. Be the first to apply!
Related searches
- manager customer service United States
- customer care manager United States
- senior director of client services United States
- contact centre manager United States
- director of customer service United States
- director of client services United States
- director client management United States
- general manager customer service United States
- director client operations United States
- amazon customer United States