Assistant Digital Branch Manager

Job Description

Job Description

Assistant Digital Branch Manager

Minot, ND | Full-Time | On-Site

Lead People. Support Innovation. Help Members Succeed.

At North Star Community Credit Union, our purpose is simple: Helping Members Succeed.

That commitment extends beyond our members—it includes our employees, communities, and one another. We believe meaningful relationships, exceptional service, and a strong culture are at the heart of everything we do.

As our members increasingly choose to bank digitally, we are committed to delivering the same personalized, trusted experience through every interaction—whether it happens in a branch, online, through mobile banking, or over the phone.

We're looking for an engaging and forward-thinking professional to support the Digital Branch Manager in leading the future of digital banking while helping develop a high-performing team dedicated to serving our members.

Why North Star?

At North Star, you'll find more than a job—you'll find an opportunity to grow, support leadership initiatives, and make a meaningful impact.

As the Assistant Digital Branch Manager, you'll partner closely with the Digital Branch Manager to support daily operations, contribute to team development, and help deliver exceptional service through our digital channels. You'll play a key role in enhancing the member experience and supporting the continued growth and success of our organization, including supporting technical and operational aspects of digital banking services.

If you're passionate about supporting others, embracing change, and creating exceptional experiences for both employees and members, we'd love to hear from you.

About the Role

The Assistant Digital Branch Manager supports the daily operations of North Star Community Credit Union's Digital Branch and assists in leading the Credit Union's digital member experience.

This position works closely with the Digital Branch Manager to support digital service delivery, electronic account services, digital banking support, electronic lending activities, and member issue resolution while helping ensure operational excellence, regulatory compliance, and consistent service quality across all digital channels.

What You'll DoSupport & Develop People

• Assist the Digital Branch Manager in coaching, mentoring, and developing a high-performing Digital Services team.
• Reinforce a culture of accountability, collaboration, engagement, and continuous improvement.
• Support employees in meeting individual and team goals.
• Help recognize employee accomplishments and contribute to development opportunities.

Support Exceptional Member Experiences

• Assist in ensuring members receive timely, accurate, and professional service across all digital channels.
• Help resolve complex member concerns and service requests.
• Support a consultative approach to identify member needs and connect them with appropriate solutions.
• Reinforce North Star's commitment to delivering world-class member experiences.

Assist in Driving Operational Excellence

• Support oversight of Digital Branch operations, including service levels, productivity, quality, and performance metrics.
• Assist with digital account opening, electronic account services, digital banking support, and electronic lending activities.
• Help identify opportunities to improve processes, technology utilization, and service delivery.
• Support compliance with Credit Union policies, procedures, regulations, and internal controls.

Shape the Future of Digital Banking

• Champion North Star's digital-first service strategy.
• Partner with leaders throughout the organization to enhance member experiences and operational effectiveness.
• Support innovative solutions that improve convenience, accessibility, and engagement for members.
• Help position North Star as a leader in digital member service.

What We're Looking For

We're seeking a collaborative professional who combines operational knowledge with a strong desire to support leadership and serve members.

Qualified candidates will possess:

• Two to four years of experience in financial services, digital banking, contact center operations, retail banking, or a related field.
• Demonstrated ability to support leadership, coach team members, and contribute to employee development.
• Experience supporting performance standards, service expectations, and operational goals.
• Knowledge of consumer lending, deposit products, and digital banking services, including technical systems and platforms.
• Strong communication, problem-solving, and relationship-building skills.
• A commitment to employee engagement, continuous improvement, and exceptional member service.

Why You'll Love Working Here

At North Star, we believe engaged employees create exceptional member experiences. That's why we invest in our people through:

• Competitive compensation
• Comprehensive benefits package
• Paid time off and paid holidays
• Retirement benefits with employer contributions
• Professional development and leadership growth opportunities
• A collaborative, supportive, and values-driven culture
• Meaningful work that positively impacts our members and communities

Join Our Team

If you're ready to support a high-performing team, contribute to innovation, and help shape the future of digital banking while making a meaningful difference in the lives of our members and employees, we encourage you to apply today.

North Star Community Credit Union is an Equal Opportunity Employer.