IT Manager

IT Manager

Job ID: 322466
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range


$103,328.00 - $134,326.00/annually, DOE

Grade


124

Work Schedule


Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


Information Technology Services (ITS) at the MCCCD is looking for a technically proficient and strategic IT Manager to meet the technology needs of a campus community. The IT Manager serves as a customer-focused service leader providing direct leadership and operational oversight of core end-user technology services, including desktop support, help desk operations, audiovisual (A/V) and media services, and computer lab environments. These service domains are foundational to the role and are managed to ensure consistency, reliability, and a high-quality user experience for students, faculty, and staff.

Under the direction of the Director of IT Operations in ITS with a dotted-line relationship to campus leadership, the IT Manager provides structured support and is a communication channel to ensure ongoing alignment with college operational priorities, administrative needs, and service expectations. Success in this role depends on transparency, coordination, and shared accountability while preserving District Office ITS governance, standards, and enterprise service delivery models.

Essential Functions


25% - IT Operations

• Provides leadership, direction, and operational oversight for college technology services including desktop support, help desk operations, audiovisual (A/V) and media services, and computer lab environments, including satellite locations
• Develops and oversees the implementation of goals, objectives, strategic initiatives, projects/programs, and integrated technologies, systems, and services
• Ensures escalated IT issues and service concerns are addressed promptly and professionally
• Acts as a visible and reliable point of contact for college leadership regarding service health, risks, and operational impacts

25% - Team Leadership, Coaching, and Workforce Development

• Plans, organizes, assigns, supervises, reviews and evaluates the work of staff
• Recommends and/or approves staff selection, directs training and the disciplinary process for assigned unit
• Identifies training needs and opportunities; oversees and provides staff training and mentoring
• Establishes expectations for service quality, professionalism, and accountability
• Supports the mentoring and development of full-time staff, temporary employees, and Federal Work-Study students to build service capacity and future talent pipelines
• Fosters a culture of continuous improvement, collaboration, and respect aligned with District values

15% - IT Service Management & Operational Maturity

• Reinforces ITIL-aligned service practices across incident, request, problem, change, and knowledge management
• Ensures the support team follows consistent service workflows, escalation paths, and documentation
• Reviews service trends and recurring issues
• Partners with District Office teams to identify root causes and improvement opportunities
• Supports SLA alignment and transparent reporting of service performance

15% - Stakeholder Partnership & Communication

• Partners with academic leadership and college administrators to understand academic and operational technology needs
• Establishes a predictable communication and reporting cadence with college and District Office leadership to share service updates, risks, metric, and improvement progress
• Translates technical topics into clear, actionable information for non-technical audiences
• Represents District Office ITS as a collaborative and accountable service provider

10% - Resource Stewardship & Service Enablement

• Oversees resource allocation, and lifecycle readiness related to services delivered to the college
• Coordinates with vendors and District Office partners to ensure service quality and value
• Collaborates with vendors and measures performance, installs corrective solutions when applicable
• Identifies opportunities to improve efficiency, standardization, and economies of scale while remaining responsive to college needs

5% - Standards, Governance, and Risk Alignment

• Ensures services delivered to the college align with District policies, security standards, and governance expectations
• Partners with District Office technical and security teams to manage risk and compliance without disrupting instructional outcomes

5% - Administration

• Leads and/or participates in college and District meetings, committees, and councils
• Performs related duties as assigned

Minimum Qualifications


Bachelor's Degree from a regionally accredited institution in information technology or directly related field and five (5) years of professional experience in an area related to assignment, which includes two years of supervisory experience.

OR

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Experience managing or coordinating IT services delivered from a centralized or shared-services organization to customer groups or campuses
2. Experience with customer relationship management and collaboration with faculty, administrators, and executive leadership
3. Experience with enterprise endpoint, productivity, and collaboration platforms commonly used in higher education environments
4. Experience maintaining system availability and reliability
5. Experience applying ITIL or ITSM practices in an operational setting
6. Experience leading and developing diverse technical and customer support teams
7. One year of full-time relevant MCCCD experience during the previous two years

Special Working Conditions


This position is a Districtwide resource that will have regional responsibility throughout Mesa, Tempe, Phoenix.

Possession of a valid State of Arizona Class D Driver's License may be required for some assignments; must meet minimum standards regarding driving:

This role requires a physical presence on campus.

May be required to work evenings and weekends.

May be required to sit for a prolonged period of time; viewing a computer monitor.

ITS does not sponsor individuals for any type of work visas.

How to Apply


Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date


Open until filled

First Review: Monday, March 30, 2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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