Field Service Technician

Job Title: Field Service Technician

The TGI Story

A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today's complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI Office Automation seeks a bright, highly motivated, and enthusiastic Field Service Technician to join our growing team. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company.

TGI's Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

Primary Functions and Responsibilities:

• Manages territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
• Responsible for providing quality service calls on each piece of equipment serviced.
• Travel to client sites within an assigned geographic area to repair and maintain office equipment. (Copiers, printers, fax)
• Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal, and customer call assistance.
• Follows proper call handling procedures while maintaining the minimum call per day average.
• Maintains effective relationships with customers and fellow employees.
• Managing the clients' expectations and resolutions.
• Previous experience working with Ricoh and/or Toshiba products preferred.
• Must follow the policies and procedures set forth by TGI Office Automation.

Qualifications:

• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
• Copier/Mechanical: 2 years preferred
• Working knowledge of computer systems such as Microsoft, Apple and basic network connectivity, print drivers.
• Must possess electrical/mechanical aptitude.
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have excellent daily time management skills and be capable of prioritizing activities.
• Excellent customer service skills.
• Driver's License / Vehicle (Required)

Job Type: Full-time

Salary: $50,000.00 - $75,000.00 per year (based on experience)

Benefits: Dental insurance, Health insurance, Vision insurance, Life insurance, PTO, and 401(k)

Schedule: Monday-Friday

Work Location: In the field: Dade County territory

EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.