Surgical Counselor

Job Description

Job Description

As a full time Surgical Counselor you will provide exceptional care for our patients by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally explains the physician's diagnosis, the surgical procedure and the expected results to each surgical patient and, as appropriate, to their families through verbal instruction, brochures, pamphlets and video. The Surgical Counselor handles all surgery scheduling process and advise patients on financial obligations which may include the establishment of payment plans.

• Days: Monday to Friday | Full time

• Shifts:

  • Clinic Travel Days: 6:30 AM – 4:00 PM or 7:15 AM – 4:30 PM

  • Administrative Days: 8:30 AM – 5:00 PM

• Admin Days: On-site at our Brecksville office.

• Clinical Travel Days (Approx. 8 days/month): Travel with other team members in a company-provided vehicle to visit 2–5 partner optometry practices per day.

• Prepare medical charts for surgical evaluations (cataract / retinal / glaucoma / cornea / lids, etc.) performed by our physicians at practices throughout the local area
• Travel with the physician to all locations, including referring physician offices
• Educate patients on the newest technologies and advancements in the field of cataract surgery
• Obtain any prior approvals or authorizations needed from insurance companies
• Schedule patient surgeries and pre-operative and post-operative appointments, including appointments with the patient's primary care physician, optometrist and surgery center
• Prepare and organize surgery charts and mailing any necessary paperwork
• Inform patient of any pre-admission testing (labs, EKG, etc.), what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care
• Answer all telephone inquiries from patients and primary care physicians regarding surgery or other concerns
• Verify medical benefits for surgery and injections
• Discuss benefits and costs of non-covered benefits with patients. Secure any out of pocket financial requirements from patient
• Complete consent and other necessary forms for surgery
• Interface with Billing Department as needed
• Relay all surgical booking forms and charts to the surgery center in a timely manner
• Maintain a professional relationship with referring physicians from neighboring communities
• Perform other duties as assigned

Required

• High school diploma or GED
• Previous ophthalmology or healthcare experience
• Demonstrated customer service skills
• Excellent written and verbal communication skills

Desired

• Highly motivated, detail-oriented and organized
• Able to multi-task and meet deadlines
• Willing to travel and work on-site at our Brecksville office
• Proficient in all Surgery Counselor duties; as well as assisting in other leadership areas
• Typically 5+ years of experience

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.