Physical Security Specialist - Midshift (Onsite) - Provo, UT

Summary:Cobalt AI uses automation to elevate physical safety and security in the workplace. Our Cobalt Monitoring Intelligence platform combines AI-powered technology with trained human specialists to provide 24/7, human-verified monitoring of surveillance cameras, alarms, access control systems, and autonomous security robots across enterprise locations.As a Physical Security Specialist, you'll be the human intelligence behind our technology—monitoring live security events, assessing incidents, communicating with clients, and making real-time decisions that help protect Fortune 500 companies and other organizations. This role is ideal for dependable, observant individuals who thrive in fast-paced environments and enjoy combining technology with exceptional customer service.Note: This is an onsite operations role and is not an engineering position.Available Shift: Midshift4:00PM - 12:30AM MT Responsibilities:Remote Site MonitoringMonitor live patrols performed by autonomous indoor security robotsOversee alarms, door activity, and camera feeds tied to access control systemsTrack system performance and escalate operational issues when needed Event Response & EscalationReview and tag security events (audio, video, ACS) using internal toolsAssess incidents and follow clear escalation protocols based on site-specific guidelinesCommunicate with clients via robot, phone, or text as needed Customer-Facing SupportAct as the first line of contact for clients during live events or interventionsMaintain a calm, professional presence in fast-paced situationsLog detailed reports and communicate with Engineering or Support when neededQualifications:Excellent communication and critical thinking skillsCalm, focused decision-making under pressureA reliable, team-first attitudeExperience with security, dispatch, monitoring, or customer service is a plusHigh attention to detail and comfort using on-screen tools and proceduresBenefits:- Health/vision/dental- Life insurance- 401k- Vacation/sick leave Salary: $16.50 an hour (with overnight stipend)Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.DepartmentRobot OpsEmployment TypeFull-TimeMinimum ExperienceEntry-level