Deskside Technician II

Deskside Technician II Location: Savannah, GA Job ID: 63948 Position Type: Full Time Duration: Indefinite Remaining Positions: 1 Job Description Stefanini is a full-service global provider of offshore, onshore and nearshore IT services. We specialize in application development, outsourcing, IT infrastructure, help desk support, desktop services, systems integration, consulting, and strategic staffing. What will you do? Support IT equipment in a large corporate environment Provide desktop/laptop technical support for Mac and PC Maintain Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, and more Support IMAC installation, move, add, and change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents through the client’s ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Perform backup, restoration, and migration of user data Provide Smart Hands support with networking, server, and telecommunications technologies Support printer and peripheral devices Manage inventory of IT assets including asset auditing Research and follow appropriate knowledge‑base articles Work on‑call and other after‑hours support needs May provide executive support Perform various other deskside tasks Provide support at other client locations as needed Complete other duties as assigned Requirements 2+ years of corporate deskside support or equivalent experience Willingness to adopt innovative tools such as AI and IT health monitoring software Excellent troubleshooting capability Ability to remain composed while handling challenging, dynamic, rapid‑response support Experience with Microsoft Office / Office 365 suite Experience with computer imaging software and data migration (e.g., SCCM, Intune) Experience with endpoint protection and encryption (BitLocker) support Familiarity with remote desktop support tools High School Diploma or equivalent Valid driver’s license Physical ability to walk, bend, stand for prolonged periods, and lift equipment up to 50 pounds Physical presence at a Stefanini or client location during shift Demonstrated professionalism and strong interpersonal skills Maintain a neat, professional work area and appearance in compliance with site policies Pass a standard panel drug screening and background check Adhere to the assigned shift schedule Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) Windows architecture knowledge (permissions and file structure) Mac/Apple experience preferred Basic network concepts (Active Directory, workstation‑domain trust relationships) Benefits Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance Professional development eLearning programs within Stefanini University and other virtual training Pay Range Based on experience #J-18808-Ljbffr