Field Installer and IT Support | Network Solutions

Field Installer and IT Support | Network Solutions Maryland Heights, MO, United States (Hybrid) Job Info Job Identification 5928 Posting Date 07/10/2026, 04:32 PM Job Schedule Full time Locations 201 Progress Pkwy, Maryland Heights, MO, 63043, US (Hybrid) About the Role We are seeking a versatile and highly adaptable IT Support Field Technician to support both field and internal technology operations. This role is responsible for the end-to-end planning, execution, and completion of enterprise branch installations, IMAC activities, refreshes, and infrastructure projects. This position will provide technical support in both remote and on-site environments, serve as a flexible resource to cover staffing gaps, support high-volume initiatives, and provide training and mentorship to team members. The ideal candidate thrives in dynamic environments, is comfortable with frequent travel, and demonstrates strong technical troubleshooting and customer service skills. Essential Functions and Primary Duties Lead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systems Operate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomes Provide remote technical support via phone, email, or messaging application for end users and field technicians. Install, provision, configure, and maintain structured cabling systems and branch technology, including computers, printers, telephony, network equipment, managed power devices, and access points, ensuring compliance with enterprise standards Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity (Fiber, Cable, DIA, Cellular), VOIP, AV, and telecommunications systems across dynamic commercial environments Analyze recurring issues, perform root cause analysis, and implement solutions to improve system performance and prevent future incidents Comply with Asset Management protocols. Manage tickets end-to-end by opening, tracking, updating, and documenting task status, time spent, and resolution details Use and reconcile company-issued purchasing or expense accounts in accordance with company policy. Train and users and client stakeholders on newly deployed technologies, hardware, and system functionality Ensure sites are fully operational and client-ready upon completion of work Travel regularly to support operations across the United States Assist with training, oversight, and mentoring of other technicians Legally operate a company-provided vehicle in compliance with company policies Preferred Qualifications Experience supporting network infrastructure, VOIP systems, and end-user devices Previous experience in both field service and on-site/remote support roles Strong troubleshooting and problem-solving skills with ability to work independently Experience in a ticketing system (e.g., ServiceNow or similar) Ability to travel regularly and work in varying environments Strong communication and training/mentorship capabilities Reliable high-speed internet access Valid driver’s license and ability to travel between locations This role requires approximately 50-75% travel, including overnight stays, air travel, and long-distance driving, to client locations) When not assigned to travel or field installation work, this position requires in-office work at least two days per week, with remaining time dedicated to remote technical support, documentation, ticket management, training, and project support as directed. Regularly bend, squat, crawl, kneel, climb, twist, and reach both overhead and ground-level areas Able to lift and move equipment weighing up to 100 pounds Tolerate prolonged periods of standing, walking, sitting, and driving Safely use job-related tools and equipment including step ladders and extension ladders Minimum Qualifications Bachelor’s degree from accredited college or technical school OR equivalent relevant experience Possess a valid driver’s license, allowing legal operation of a company vehicle At least 21 years of age to meet company vehicle insurance requirements Notice to Candidates Requiring Sponsorship At this time, CBIZ is not engaging with applicants who require sponsorship. Compensation & Benefits The specific compensation for this role will be determined based on the education, experience, geographical location, and skill set of the individual selected for this position. Beyond income, you have access to: comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more. This posting will remain open for a minimum of three days and may close at any time thereafter. Equal Opportunity Employer CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights under the law, please visit Know Your Rights . #J-18808-Ljbffr CBIZ, Inc.