Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant (MSA) performs a full range of duties related to the delivery of healthcare services setting. The duties of the Medical Support Assistant may include but are not limited to:

• Advises clinical staff on current administrative processes
• Screening/receiving phone calls in a courteous and timely manner
• Relaying messages to appropriate staff inside or outside of OCC
• Scheduling, canceling, re-scheduling Veteran appointments and/or consults
• Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or OCC staff teams
• Monitoring both inpatient and outpatient appointments areas of responsibility
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with Veteran care by sharing information and collaborating with the interdisciplinary team
• Identifies incomplete authorizations and communicates with OCC team and PACT providers
• Assists the team to reinforce the plan of care and self-help solutions
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages VISTA, CPRS, FBCS, HSRM, eCAMS, and other electronic patient systems
• Evaluates patient information and clinic schedules to determine immediate appointment requirements
• Informs team members about shared patients
• Screens new consults for OCC for eligibility, specialty service requested duplication, and appropriateness
• Seeks guidance with difficult and more complexed consult problems to identify workable solutions
• Determines the veteran's eligibility to receive medical services through OCC processes
• Reviews and updates procedure manuals to maintain knowledge of current procedures and processes
• Assures authorization is obtained from appropriate service chief for procedures performed at non-VA facilities
• Contacts Veteran by telephone to explain pending or new consult request
• Educates providers and team members about patient's medical care
• Supports the maintenance of electronic databases to track OCC consults
• Demonstrates a high level of flexibility, teamwork, and multi-faceted skills by cross-training to other areas within OCC to provide coverage as needed
• Completes multiple assignments varying in degree of difficulty to ensure patient needs are met
• Sends documents to the appropriate department for scanning
• Screens/receives phone calls in a courteous and timely manner

Work Schedule: Monday-Friday 8:00am-4:30pm

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Authorized

Virtual: This is not a virtual position.

Functional Statement #: 00647F,00648F,00283F

Permanent Change of Station (PCS): Not Authorized