Medical Assistant - ICC - THRIVE

Medical Assistant Integrated Care Coordinator - THRIVE

Department: Integrated Behavioral Health

Location: ARD2

Salary Range: $27.40 - $35.62/hr

Reports to: Health Center Manager

Status: Full-time, Regular

FLSA: Non-Exempt
EEO-1: Professional

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work, or what place you call home. We see you and are here for you. To that end, we've committed ourselves to finding solutions for our community's health and well-being to achieve regional health through high-quality comprehensive care.


Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We're also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The Medical Assistant (MA) Integrated Behavioral Health (IBH) Care Coordinator is responsible for attending to patients in the THRIVE Program setting for behavioral interventions for a variety of mental health issues, for which the patient would benefit from behavior changes, coaching, or additional support. The MA IBH Care Coordinator contributes equally to the patient care teams through huddles, case consultation, patient advocacy, mental health education, and collaborative team meetings with THRIVE staff.


Required Qualifications

• High School Diploma or equivalent.
• Must have a Medical Assistant certificate of completion from a training program.
• Current CPR or CPR/AED certification required or willingness to complete within 90 days from date of hire.
• Experience and/or education in human-related fields such as social work, psychology, counseling, alcohol or chemical dependency.
• Bilingual in Spanish preferred; or other languages desirable.
• Demonstrated commitment to providing services for the underserved and sensitive, working with various people from criminal justice-involved low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Communicate clearly and concisely, both verbally and in writing, and demonstrate high listening skills.
• Ability to establish and maintain positive, professional relationships.
• Exceptional interpersonal skills.
• Excellent customer service experience, problem-solving, and calmness in emotional or stressful situations.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Ability to maintain detailed records.
• Compliance with all state and federal laws and regulations pertaining to the position, including Computer (PC) literate in Microsoft Word, Excel, PowerPoint, Outlook email and database software.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must be willing to successfully complete the credentialing process.

Essential Responsibilities

• Perform medical assistant duties, prepare rooms, and room patients, record medical histories, vital signs, perform immunizations, and medication assistance.
• Schedule and assist patients with follow up appointments.
• Provide psychoeducation and case management follow-up and referral to improve patient health outcomes.
• Monitor and implement Certified Community Behavioral Health Center (CCBHC) goals.
• Monitor and implements Patient-Centered Health Home (PCHH) goals.
• Assist patients in the navigation of appropriate linkage to various county agencies, and other community resources based on patient need and availability.
• May intervene for crisis response or to support the patient and care teams in establishing behavioral norms for the continued care relationship.
• Support the Behavioral Health Psychiatry providers, performing vitals and conducting case management around medication monitoring, behavioral activation, maintenance, and linking patients with resources in the community.
• Document all patient interactions in the Electronic Health Record according to WellSpace Health policies and timelines.
• Assist with related data collection, related projects, initiatives, utilization, audits, and review activities.
• Travel and support transportation when necessary to support operational needs, meetings, and any function requiring presence.
• Maintain immunization files for the county registry.
• Maintain and adheres to confidentiality and privileged communications (patient, employee, and organization).
• Attend required collaborative meetings and trainings as necessary.
• Perform other duties as assigned within the medical assistant's scope of practice.

Benefits

Successful candidate will receive regionally competitive salary, above-average health benefits at reduced costs, company paid life insurance & long-term disability insurance, an additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer