OPERATIONS COORDINATOR

Job Description

Job Description

Description:

About GLS US

GLS US provides parcel delivery throughout the Western US, Texas, and Colorado with fast, dependable service built around the needs of businesses and their customers. From first-mile pickup to final-mile delivery, our network is designed for speed, consistency, and exceptional customer experiences.

People are at the center of everything we do. As the first company in the logistics industry to earn the Employer of Choice® designation, we're committed to creating a workplace where employees are valued, supported, and empowered to grow. We believe our success starts with investing in our people and fostering a culture built on collaboration, teamwork, and respect.

GLS US is part of GLS Group, a leading international parcel delivery network operating in more than 50 countries. Together, we combine the agility and personalized service of a regional provider with the strength, stability, and global expertise of an international logistics organization.

Purpose of Position:

The Operations Coordinator is responsible for supporting the daily operations of their assigned location by effectively communicating with drivers, contractors, customers, and other Operations team members to execute successful delivery and pick up of parcels and packages. A successful Operations Coordinator will use great communication skills and provide quality service to all stakeholders via phone and in-person communications. This position reports directly to the Depot Supervisor on shift.

Essential Job Functions:

• Assures drivers have up-to-date route sheet for each scheduled route as needed.
• Assist TPC managers to get drivers out in a timely manner and monitor their performance.
• Assures that all pickups are scheduled to the appropriate route driver.
• Conduct weekly TPC business relationship meetings.
• Maintains cordial working relationships with drivers, managers, and other department employees.
• Demonstrates a comprehensive knowledge of roads and street in service areas to assist drivers locating delivery sites. Communicate with department employees, dispatching to needed locations to respond to routine requests or urgent situations.
• Maintain or assist in maintaining assigned files and records; receive and process example pre-trips, sign out sheets or employee forms.
• Maintain current knowledge of routes and locations to assure timely services and accurate information.
• Perform a variety of clerical support duties as assigned; type correspondence, memos, and other items; compile data from clearly defined sources and prepare reports; answer telephone, route calls or messages; prepare and process requisitions; distribute mail.
• Perform dispatching and clerical support duties for assigned department.

The Operations Coordinator will support and assist individual needs with operating applications and processes within operations. Coordinate with operations and management to ensure that all necessary paperwork, permits and/or licenses are completed and valid. Review all email correspondences and address or direct correspondences to the appropriate operations manager for review. Compile and maintain various reports and spreadsheets as needed for the position. Assist with various departments as needed for Operations Management. Assist with Training and on-boarding as assigned by management. Maintains workflow within the department. Performs other projects and duties as assigned.

Lifting Requirements

• 0 25 lbs.- Regularly (65 100%)
• 26 50 lbs.- Frequently (34 64%)
• 51+ lbs. - Frequently (34 64%)

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must also be willing to follow instructions and accept supervision, maintain a positive attitude toward their work and cooperate with co-workers and supervisors. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 75 lbs.

EEO Commitment:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right