Senior Director of Maintenance of Way (MOW)

This position will oversee 300 + employees, consultants, and contractors responsible for the inspection, maintenance, repair, upgrade, design, construction, and all other activities associated with the Authority's track infrastructure. This includes the operation and maintenance of the track infrastructure system for revenue service across the entire transit system (Red, Orange, Blue, Green, and Mattapan Trolley lines) and of non-revenue track infrastructure systems in the maintenance yards and facilities.

• Responsible for the ongoing enhancement of the customer experience through the oversight and direction of all activities associated with the repair, maintenance, and modification of all track infrastructure.
• Provide the Chief of E&M Infrastructure with ongoing leadership, direction, and information relating to the current state of MOW and capital improvement projects.
• Provide support to the three other functional areas of Engineering & Maintenance (E&M); Signals & Communications Maintenance (SCM), Power Systems Maintenance (PSM), and Stations, Facilities, and Structures (SFS). As a key leader, be prepared to lead E&M in the absence of E&M department leadership.
• Supervise in a heavily unionized environment and through a Director, Deputy Director, Superintendents, Supervisors, Forepersons, and other maintenance, engineering, and administrative staff responsible for the inspection, maintenance, repair, modification, design, installation, and all other activities associated with the Authority's track assets.
• Lead and monitor resource allocation decision-making, including operation and capital budget requests and implementation, alignment with strategic goals, and resource priorities, and establish a strategy for defining key performance indicators (KPIs) for the department with clear definitions, milestones, and metrics.
• E&M strives to shift from primarily reactive-based maintenance to predominantly preventative and ultimately predictive maintenance. Through process development, data analytics, and strategic planning, the director will provide the structure and support needed to drive modernization of maintenance through data analytics as it applies to Preventive Maintenance and Inspections (PMIs) and to ensure system safety.
• Establish and monitor preventative maintenance schedules to be implemented by field staff.
• Develop and maintain procedures, manuals, specifications, etc. for all required testing, preventative maintenance, inspections, repairs, etc. associated with track infrastructure.
• Develop and implement production schedules for renewal, replacement, upgrades, and programmatic maintenance of track assets.
• Review all specifications and RFPs associated with the selection of consultants and/or vendors for services and materials related to power systems maintenance, repairs, and modifications. Review all submittals from contractors and/or vendors and participate in the selection process.
• Ensure all inventory, equipment, facilities, and materials under their control are protected, maintained, and stored in a safe operating condition.
• Participate in the development and management of the department's annual operating and capital budgets, ensuring sound fiscal oversight of all resources.
• Work with the Office of Administration to review and assess current and future staffing needs and participate in all phases of the recruitment and selection of employees for the department.
• Ensure all crews have received the proper training to perform maintenance tasks, operate equipment and vehicles, and comply with authority policies and procedures.
• Monitor and oversee any investigations into system failures and the implementation of corrective actions.
• Ensure the department's compliance with Authority policies and procedures, including compliance with all applicable safety standards, discipline processes, and mandated trainings.
• Establish and maintain sound union/management relations while upholding the rights and interests of management and adhering to collective bargaining agreements.
• Respond to each inquiry, whether from a customer, vendor, or coworker in a courteous and professional manner.
• Respond, directly or through others, and/or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
• Drive a company or personal vehicle to visit work sites and to assist at emergencies, service disruptions, and/or other events as needed.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform related duties and projects as assigned

Supervision

• Team of 300+ maintenance or way staff, including Directors, Deputy Directors, Supervisors, Engineers, Superintendents, Forepersons, Trackpersons, System Repairers, Laborers, Equipment Operators, etc.

• A Bachelor's degree in Civil Engineering or a related field from an accredited institution.
• Twelve (12) years of experience in a transit or industrial setting managing, reviewing, designing, and implementing contract & procurement, engineering, and/or maintenance processes.
• Seven (7) years of experience in people management and/or enterprise-wide project leadership in a transit and/or industrial environment.
• Experience developing and monitoring operating and capital budgets.
• Experience developing and articulating capital investment programs.
• Experience making presentations as needed to executive management, staff, and regulatory agencies.
• Have the ability to handle sensitive and confidential information in an appropriate manner.
• Have excellent customer service and conflict resolution skills.
• Possession of a valid driver's license without infractions in accordance with MBTA policy.
• Have the ability to provide internal and external customers with a courteous and professional experience.
• Have the ability to supervise and work effectively with a diverse workforce.

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

• Experience with all aspects of the inspection, maintenance, repair, upgrade, design, and/or construction of rail track structures for a public transit provider or other transportation industry.
• Experience in supervising and managing personnel responsible for the inspection, maintenance, repair, upgrade, design and/or construction of rail track structures in a unionized environment.
• A Bachelor's degree in Civil Engineering from an accredited institution.
• A Master's degree in Civil Engineering or related field from an accredited institution.
• A Professional Engineering (PE) Certification.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at View phone number on job-api.jobget.com or View email address on job-api.jobget.com .
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
12. Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.