Call Center Remote Customer Service Representative

Job Details Location: Clarendon Hills, IL (remote) Position Type: Full Time Salary Range: $17.00 - $19.00 hourly As a Remote Customer Service Representative at Vimo, you will help deliver an outstanding customer experience and support consumers in enrolling in health insurance. Full‑Time/Seasonal $17.00/hr, plus performance incentives $19.00/hr for Spanish bilingual, plus performance incentives Requirements 18 years of age or older Complete a background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the training period Committed to full attendance for paid 3‑week training period Minimum internet speed of 35 mb/s with ethernet (cable/fiber broadband required, no mobile or satellite, no Wi‑Fi) Essential Responsibilities Inbound and outbound calls Deliver the highest level of customer service consistently Manage customer accounts and provide technical support Application data entry Respond to online chat inquiries as assigned Interpret and follow defined procedures and policies Creatively solve problems Adapt to changing projects and updates Manage time and tasks (multitasking and prioritization) Complete self‑study, training, and testing; eligibility for proceeding depends on passing required exams Adhere to regulated guidelines for communications across all channels Qualifications Moderate to advanced computer skills Comfortable with learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self‑motivated and success‑driven What We Offer Paid training Full‑time, seasonal role Performance and attendance‑based incentives in addition to base pay Convenience of working from home Collaborative and supportive team environment 401(k) match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience Previous experience in customer support or technical support role Experience with group/individual health insurance or Affordable Care Act Experience in a call center Familiarity with CRM systems and practices Spanish bilingual (plus) #J-18808-Ljbffr