Implementation Specialist

Do you want to join an organization that invests in you as an Implementation Specialist? At OR Scheduling, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.


Job Summary and Qualifications

The Implementations Coordinator will act as the business owner responsible for the successful operations transition of Physician Practices into CSO Physician's Practice Scheduling Contact Center. Transition projects include, but are not limited to; implementing existing Physician's office scheduling functions, new Physician's offices scheduling functions, and Physician office divestures. The position requires solid communication and customer service skills. The Coordinator must have a keen ability to operate both strategically and tactically. The Coordinator must be results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done.

In this role you will:

• Actively collaborating with representatives from IT&S, Project Services, CSO Operations, Physician Practice Leadership and staff.
• Performing a detailed assessment of current scheduling practices
• The Business Owner of assigned physician practice scheduling transition projects
• Key communications contact for physician's offices
• Ensuring formal practice staff education occurs and actively engaging in one-on-one training with physician offices related to transition impact to operations and reporting
• Escalate issues and risks to the Senior Implementations Manager
• Overseeing the user system access validation
• Actively coordinating the UAT testing process
• Working with CSO Operations team to ensure a smooth transition to operations
• Plays a critical role in our future growth opportunities by ensuring successful Physician Practice Scheduling transitions occur

Qualifications

• Bachelor's degree preferred or equivalent experience will be considered
• Minimum of 5 years' experience managing multiple projects and programs to successful completion
• Healthcare revenue cycle management experience a plus
• Experience with large-scale system implementations preferred
• HCA-based system experience preferred
• Travel will be required

Benefits


OR Scheduling, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits


Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Implementation Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.